Job Description

ABOUT THE ROLE AND OUR TEAM: The Knot Worldwide, locally known as WeddingWire India, is looking for an Account Coordinator to join the team who will be responsible for building rapport with all the customers & acts as an advisory. Our Account Coordinators are independent, highly-motivated and can successfully achieve goals. They excel in creating connections, building rapport with business owners and decision makers, and understanding their goals and needs. The team builds valuable partnerships with local wedding professionals and drives meaningful success to local businesses. RESPONSIBILITIES: Establish yourself as the de facto trusted advisor with all customers by developing rock solid customer relationships across your customer\'s business through Calls & Emails. Closely collaborate with Sales to deliver a positive and welcoming onboarding experience for our customers making sure the Customers Success Value Points and Outcomes are fully understood and documented. Ensure that key hand-offs during the customer lifecycle are executed flawlessly with no negative impact to the customer experience. Regular checks with customers to understand their goals and the value WWI can bring to their business by identifying upsell and cross-sell opportunities that can help Customer expand & improve their business. Ability to Analyze Customer Data and recommend effective segmentation to drive appropriate customer interactions and touchpoints. Initiate and maintain comprehensive Customer Success Plans & Playbooks that define and document Customer Journey. Collaborating with Account Management and Delivery & Service teams, foster a success oriented and accountable environment. Drive and influence the value, usage and adoption of our products and services using metrics developed collaboratively with other functional teams. By closely monitoring customer success health and key indicators and close Customer interaction, take the lead in proactively resolving customer specific product and services issues prior to a negative impact to the Customers Experience. Conduct regular customer health checks, highlighting customer success achievements, proactively suggesting solutions to customer concerns, and driving identified improvement opportunities Work closely with the sales team and create upsell opportunities - highly critical. SUCCESSFUL CANDIDATES HAVE: Educational Qualification: Bachelor\'s degree from any Tier 1/Tier 2 college Work Experience: 1-2 Years in a Customer Relationship Management/ Account Management Role Key Skills: Customer Experience Champion, Strong Oral and Written communication skills, Consultative approach to account management, Deep customer empathy. About Us At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference! WHAT WE LOVE ABOUT YOU: You Dream Big. You iterate and experiment to drive innovation. You Love Our Users. You keep our global community at the center of everything you do. You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion. You Hustle Every Day. You favor urgency and own your outcomes. You Win Together. People are at the heart of our success and you play as a team. WHAT YOU LOVE ABOUT US: We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the \'office\'. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people. TKWW\'s approach to the future of work : We embrace a remote culture and empower our employees to work wherever they feel most productive. To facilitate in-person collaboration, we have office spaces in Austin, TX; Barcelona, Spain; Delhi, India; Galway, Ireland; Guangzhou, China; London, England; New York, NY; Norwalk, CT; Omaha, NE; Portland, OR; and Washington, D.C. -- US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. U.S. Applicants: If you are a resident of California, Colorado or New York City, please email [HIDDEN TEXT] to request your state-specific job description. In the subject line, please add the specific job title of the role you are applying to. Please also be sure to specify your state of residence. Organization WHAT WE DO MATTERS: Here at The Knot Worldwide, we believe in doing work that matters. In more than 16 countries around the world, The Knot Worldwide\'s leading family of brands-including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more-help people take celebration planning from inspiration to action. When you join our global team, you\'ll be a part of a diverse group of individuals passionate about serving and enabling our communities to celebrate the moments that make us.

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