Job Description

We are aware that fraudulent job offers are circulating on social media. Perkinelmer does not engage in email interviews, does not requests fees payments and only communicates through our secured enterprise management system. Please note that legitimate emails will always come from a \'perkinelmer.com\' email address.What is Recruitment Fraud?Recruitment fraud is a sophisticated scam offering fake job opportunities to job seekers. This type of fraud is normally carried out through e-mails or social sites by an individual claiming to be from the company. These fraudsters often request recipients to complete employment forms requiring that you provide your personal identifying information. The scammer may even conduct an "interview" with the job seeker through a virtual conferencing platform and will often request that the job seeker make a payment as part of their fake recruiting process.How to identify Recruitment Fraud?Please note that PerkinElmer DOES NOT:

• Send job offers from free email providers such as Yahoo, Google, etc. Some scammers try to use email addresses that have PerkinElmer in the name, such as

, however, these are not legitimate emails. * Present job offers without an employment application, an interview and a discussion with the hiring manager.

• Request payments or any type of personal data, such as credit card information, from prospective candidates for employment.
• Authorize anyone to collect money or arrive at any monetary arrangement in return for a job at PerkinElmer.
• Require background screening on job applicants prior to being interviewed. All background screenings are conducted in accordance with applicable law and at appropriate times during the recruitment process, not prior to an interview.

What to do if you are approached?

• Do not send any money or provide any personal information.
• Please contact the FBI\'s Internet Crimes Complaint Center at this link to report the internet scam:

. The FBI\'s IC3 aggregates criminal events and conducts analyses to prosecute these crimes. CloseDon\'t ask what\'s next. Define it. Step up, stand out and make a Statement.KeywordsLocation Search JobsShareAssociate Customer Support EngineerVadodara India Save for LaterResponsibilities Location Vadodara, IN Job ID REQ-052732Main responsibilitiesTo fulfill needs of customers in the assigned territory

• Accountable for instruments installation and Warranty service in the Field.
• Accountable for Billable service and promote the service contracts. Accountable for Accessories & generating lead for Consumables sales

Develop and deliver a productivity strategy that contributes quarterly impacts to the business.Deliver actionable data driven insights to explore new areas of operational excellence.

• Ensure all in-field activities are carried out safely complying with company environmental Health & Safety (EHS) guidelines and procedures
• Perform field service as advised by the Service Leader, carrying out repairs, maintenance and installation of instrumentation and there accessories.
• Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
• Develop Junior Engineers on handling equipment\'s and customers.
• Execute preventive maintenance calls as scheduled.

Actively demonstrate compliance with all team targets.

• Maintain personal service spares issued and inventory records to the highest standard.
• Ensure all anomalies are quickly and effectively reported and resolved.
• Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times
• Make returns of all fully completed service documentation, Service Reports, Expenses Claims, on a daily basis.

To ensure that quality standards are maintained while servicing the equipment.
To maintain good communication at all relevant levels of customer organization.
In case, customer gives poor rating while taking feedback about our services, necessary support has to be taken from colleagues and ensure that customer complaint is resolved.

• Knowledge Management

To continuously update the technical knowledge of products.
To develop applications knowledge.f. To develop soft related to communication, selling and customer management.Required work experience related to positionEducationAny graduate/ Diploma in Engineering preferably Electronics Should have more than 6 years of experience in the relevant field. Experience in a Customer Service Environment Background in Electronics preferably gained in a high technology serviceenvironment, with an understanding of analytical or clinical instrumentSpecial requirements/Skills/AttributesExperience in Instruments like NIR , FTIR will bepreferable particualrly in Dairy, Food, feed and Agro commodities based Industries Enthusiastic Proactive mindset with strong sense of responsibility and ownership Creates and maintains effective customer relationships Ability to communicate in a professional manner with customers on all levels,providing service information, technical data and general help as necessary. Good communication Skills Negotiating and influencing skills Understanding of excellent Customer ServicePerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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