Job Description

You should apply if you have :

• Well-developed set of analytical skills. Excellent interpersonal and communication skills.
• Have a demonstrable track record of bringing positive impact in your previous organizations.
• Proven experience in customer service.
• Flexible and adaptive to changing technologies and work environment
• Quick learner with abilities to achieve targets

You should not apply if you :

• Have less than 1 year of experience
• Can't handle multiple tasks
• Aren't proficient in Hindi & English language
• Don't have grievance management skills
• Aren't familiar with basic computer knowledge

Skills Required :

• Proven experience of working in a similar role for minimum 2 years
• Candidates from E-Commerce and D2C companies will be given preference
• Excellent verbal and written english communications skills
• Ability to listen and active problem-solving skills
• Good interpersonal skills
• Ability to handle pressure
• Able to work on google sheet and familiarity with google documents.
• Ability to work well with a team.
• Ability to perform multiple tasks and adjust quickly in short time frames.

What will you do?

• Answer calls, chats or emails professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Take a Customer-focused approach to handle complaints and escalations.
• Identify Customers' needs, clarify information, research every issue, and provide solutions and/ or alternatives. Building relationships.
• Understanding the unstated needs of the customer, asking relevant questions.
• Achieving the assigned target, following all SOPs
• Have a demonstrable track record of bringing positive impact in your previous organizations.
• Proven experience in customer service.
• Flexible and adaptive to changing technologies and work environment
• Quick learner with abilities to achieve targets

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?34,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9811510850