Job Description

Responsibilities:

• Manage large volume of incoming calls, emails and chats
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Monitoring real-time transactional queues as well as investigating and analysing reported fraud.
• Also requires close collaboration with other members of the Operations team, specifically in assisting Financial Operations with reporting and reconciliation efforts.

Skills and Qualification:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to display empathy and patience.
• Problem-solving skills and the ability to think quickly and rationally in challenging situations.
• Proficiency in using CRM systems or similar software.
• Adaptability and flexibility in a fast-paced environment.
• Previous customer service experience is preferred but not mandatory.
• High school diploma or equivalent; additional qualifications will be a plus.

Job Type: Full-time

Pay: From ?274,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Fixed shift
• Rotational shift

Supplemental Pay:

• Overtime pay

Application Question(s):

• Are you comfortable with working in rotational shift?

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person