Responsibilities:
• Manage large volume of incoming calls, emails and chats
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Monitoring real-time transactional queues as well as investigating and analysing reported fraud.
• Also requires close collaboration with other members of the Operations team, specifically in assisting Financial Operations with reporting and reconciliation efforts.
Skills and Qualification:
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to display empathy and patience.
• Problem-solving skills and the ability to think quickly and rationally in challenging situations.
• Proficiency in using CRM systems or similar software.
• Adaptability and flexibility in a fast-paced environment.
• Previous customer service experience is preferred but not mandatory.
• High school diploma or equivalent; additional qualifications will be a plus.
Job Type: Full-time
Pay: From ?274,000.00 per year
Benefits:
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Fixed shift
• Rotational shift
Supplemental Pay:
• Overtime pay
Application Question(s):
• Are you comfortable with working in rotational shift?
Education:
• Higher Secondary(12th Pass) (Required)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• English (Required)
Work Location: In person
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