Job Description

About MoEngageis a fast-paced startup that\'s helping companies run smart marketing efforts in their effort to reach the customer. We are a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalised and context-based engagement across channels to help achieve increased customer retention as well as customer LTV. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively engage users.In just seven years since its inception, MoEngage has been working with leading brands across e-commerce, entertainment, travel, publishing, and banking domains among others. With marquee clients like Traveloka, Bukalapak, Kredivo, Vodafone, Oyo, Airtel, McAfee, MoEngage has over 250+ paying Customers in the Enterprise & Internet companies space in India, the US, South East Asia & EU. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Singapore, Berlin, Jakarta, and Bengaluru.As a part of the Customer Success team at MoEngage, here are some things you can expect:

• \xe2\x97\x8f Onboard customers with Integration support and drive adoption of the product
• \xe2\x97\x8f Be the point of contact for Accounts and be responsible for the growth of the customer
• \xe2\x97\x8f Build relationships with marketing and product team POCs of the customer
• \xe2\x97\x8f Provide relevant CRM and mobile marketing automation expertise to the Customers
• \xe2\x97\x8f Advise clients on the most effective ways to use the MoEnagage Platform
• \xe2\x97\x8f Be a Product Evangelist, consulting the top internet companies on their growth

• \xe2\x97\x8f 1+ years of experience with clients or managed accounts, across Technical, Presales, and Technical Account Management
• \xe2\x97\x8f Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
• \xe2\x97\x8f Ability to understand customer requirements and see how MoEngage can add value in various ways.
• \xe2\x97\x8f Take ownership of the relationship post-sales and grow the customer
• \xe2\x97\x8f Champion the product and be an evangelist
• \xe2\x97\x8f Empathy - Needed in any client-facing role, also important for working with other teams.
• \xe2\x97\x8f Strong written and verbal communication skills Perks
• \xe2\x97\x8f Work at Scale and challenge yourself
• \xe2\x97\x8f Work with a smart team which grew up in the Mobile First world
• \xe2\x97\x8f Work on an award-winning product, tech and scale
• \xe2\x97\x8f We have you sorted with our coolest tech and software- Gainsight
• \xe2\x97\x8f Our learning program - Xcelerator to power your learning goals
• \xe2\x97\x8f CSM Leaders like nowhere else and the coolest team you can imagine

MoEngage