Role: Associate - Customer Success (Chat Process, Email chat and Customer Support process) Salary: 2.5 to 4.60 LPA + Other Benefits + Night shift allowance Location: Mumbai (Andheri East) & Gurugram (sector44) Experience: fresher to 2 Years Qualification :: Minimum HSC if experienced, Minimum Graduate if a Fresher Shift Timings: Rotational shift, Work From Office/5 Day Working- 5 Days Working- To handle customer queries via Web Chat and E-mail- To educate customers on client's products and processesResponsibilities : - Handling customer queries on Web Chat, E-mails, and social media- Educate current and potential customers with product and service information.- Maintain accurate customer records.- Identify and escalate priority issues to the Team Leader and Ops Team- Actively participate in team meetings.- Handle all queries in a polite, professional manner.- Probe and troubleshoot customer queries and provide a suitable and satisfactory solution.- Educate customers on services and processes.- Escalate any issues to the Team Leader- Achieve agreed KPIs and Objectives- Adhere strictly to shift schedules.- Adhere to laid down internal policies, procedures, and processes.- Work collaboratively with the teamInterested and And Send me your resume on this number : 9966308152 (ref:updazz.com)
updazz .com
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