Job Description

• Excellent verbal and written communication skills
• 100% of production time to be spent logged in on calls or web chat
• Answer calls, chats & mails with an approach to deliver positive customer satisfaction
• Basic computer operating skills required (MS- Office Applications)
• Appropriate Typing speed to be able to efficiently manage documentation during/post interaction
• Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
• Focus on First Call resolution & accurate research initiation
• Maintain internal & client defined quality on calls
• Understands and contributes positively in meeting client SLA\xe2\x80\x99s & targets
• Adheres to Customer Service Attendance & Accountability policies
• Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
• Take complete ownership of self-learning & development

Guardian Life careers :
https://
youtu.be/QEtkY6EkEuQ

Salary Range

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you\xe2\x80\x99ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being

As part of Guardian\xe2\x80\x99s Purpose \xe2\x80\x93 to inspire well-being \xe2\x80\x93 we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

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  Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
• 
  Dental plan
• 
  Vision plan
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  Health care accounts \xe2\x80\x93 flexible spending, health reimbursement, and health savings accounts
• 
  Critical illness insurance

Life and Disability Insurance

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  Company-paid Life and Disability insurance plus voluntary supplemental coverage
• 
  Accident insurance

Retirement and Financial

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  401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
• 
  Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

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  Flexible work arrangements (part in-person/part remote)
• 
  Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
• 
  Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
• 
  Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

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  Emotional well-being, mental health, and work/life resources powered by Spring Health
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  Wellness programs, including fitness program and equipment reimbursement
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  Child, adult, and elder back-up care support through Bright Horizons
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  Adoption assistance
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  College planning
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  Tuition reimbursement
• 
  Student loan assistance
• 
  Commuter benefits in select metropolitan areas

Justice, Equity, Diversity & Inclusion (J.E.D.I.)

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  Employee Resource Groups that advocate for inclusion and diversity
• 
  J.E.D.I. certification and training programs
• 
  Matching gifts/volunteering

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual\'s known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
applicant_accommodation@glic.com .