Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose xe2x80x93 the relentless pursuit of a world that works better for people xe2x80x93 we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Associate xe2x80x93Customer Service Operations
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement of existing processes in healthcare industry.ResponsibilitiesProvide excellent customer service to our customers.Resolve and respond to customer inquiries, request and problem escalations.Provide support to update data on customer portals proactively and through email/chat requestMaintain a thorough understanding of client process and policiesReproduce customer issues and escalate product bug.Responsible to demonstrate capacity for critical thinking and analysis.Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environmentPrepare and publish reports in the teamCandidate should be comfortable with 24*7 shift timings.Qualifications we seek in you!Minimum QualificationsAny graduate degree or equivalent with a strong academic recordExcellent Communication Skills both written and verbalPrevious experience in a customer service role chat/email/voiceEffective probing skills and analyzing / understanding skillsMust be able to work on a flexible scheduleEffective probing skills and analyzing / understanding skillsStrong attention to detail.Must be comfortable to work on in evening and night shiftsPreferred QualificationsIntermediate MS Excel knowledgeVBA & SQL knowledge is a plusGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact