Associate Customer Service
Job Description
: 100% of production time to be spent logged in on calls or web chat Answer calls, chats & mails with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Focus on First Call resolution & accurate research initiation Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA\'s & targets Adheres to Customer Service Attendance & Accountability policies Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Qualifications: Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Location: This position can be based in any of the following locations: Gurgaon
foundit
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3205686
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationGurgaon, Haryana, India
-
EducationNot mentioned
-
ExperienceYear