Job Description

:Location: ThaneRoles & Responsibilities :- Answering Inbound Calls or outbound calling to consumers to learn about their needs, complaints, or other issues with billing and services.- Handling a high volume of inbound/outbound calls or both and should seek to create a positive experience for each consumer. - Process payments for the invoices on the account.- Engaging in active listening with consumers, confirming or clarifying information and pacifying angry consumers. - Exceptional customer service, good typing skills, professional phone voice.- Willing to work from the office.- Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email- Maintain an updated knowledge of the organization's products, services, and customer service policies.- Document customer interactions when necessary, compiling documents and forwarding information to interested parties.- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.- Participating in training opportunities provided by the organization or by client.- Establish and maintain good rapport with customers by using positive language and anticipating their needs.CSA Skills :- Good Communication skills- Good PC and CRM skills- Good Organizational and Time management skills- Good Team Player- Good Customer interaction skillsQualifications and Education :- Secondary/Higher Secondary/bachelor's degree in any streamExperience :- Candidate should have at least 2 Years of International BPO calling experience (US/UK/AUS) out of which minimum 1 Year of Collections. Experience from reputed/known organizations preferred.- Call Center, banking or collection industry background preferred.- Preferred 3rd Party or 1st Party Collections experience.- Decent Sales/Retentions background with reputed companies can be consideredRequired Skills :- Proven success in a voice calling role (Collections/Customer Service/Sales/Retentions)- Strong decision-making ability basis - Ability to communicate clearly and negotiate on the call - Ability to use positive language with customers- Strong working knowledge of operational proceduresGeographical & other requirements :- Should be within the defined transport boundaries- Collectors should not have a gap of over 2 months recentlyTransport: Drop provided within the boundary.Shift Timings: US Shifts (ref:updazz.com)

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