Associate Customer Service (1 2 Yrs) Delhi Ncr (after Sales/customer Service)
Job Description
We Are Hiring for Customer Support Associate for a Voice ProcessMinimum Experience - up to 6 months and moreCandidate With Relevant Experience in BPO Industry Are PlusLocation : New DelhiOfferings : Up to 28 K CTCResponsibilities :- Answer incoming calls from customers regarding inquiries, and general support questions.- Assist customers in resolving their concerns efficiently and effectively, ensuring a high level of customer satisfaction.- Identify and escalate priority issues to the appropriate department or supervisor for resolution.- Document all interactions with customers accurately in the company\'s CRM system.- Follow up with customers to ensure their issues have been resolved satisfactorily.- Adhere to company policies and procedures while delivering exceptional service to customers.Requirements :- Excellent verbal communication skills- Previous experience in a customer service or call center role preferred but not required.- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.- Strong problem-solving skills and attention to detail.- Basic computer proficiency and familiarity with CRM software is a plus. (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3317273
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi, India
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EducationNot mentioned
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ExperienceYear