Associate Customer Experience
Job Description
• Manage large amounts of calls and emails, and social media, if required.
• Identify and assess customer's needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
Job Types: Full-time, Permanent
Pay: From ?400,000.00 per year
Benefits:
• Provident Fund
Shift:
• Day shift
• Morning shift
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Job Detail
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Job IdJD3386922
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDL, IN, India
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EducationNot mentioned
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ExperienceYear