Associate Customer Care Paint (1 3 Yrs) Mumbai (after Sales/customer Service)
Job Description
Business Responsibility Areas :Key Performance Indicators :Main Responsibilities :- Help and guide customers at their residence by explaining different product and finish options.- Daily updates of all activities on the CA app- Site inspection & evaluation for surface defects and recommend most suitable solutions- Site measurement & preparation of painting estimate as per rate card and after consultation with store owner/Store in charge. - Appointment of contractors for execution of painting work Supervision of ongoing/WIP sites for ensuring adherence to Asian Paints recommended guidelines and on time work completion. Timely resolution of customer complaints, if any- Help to generate leads/clients through market visits.- Explain to customers the various services rendered in the store and direct customers to appropriate sections for expert help Daily reporting of the collections and site status to store owner/store in charge and senior officer- Maintaining the reports/formats as mandated by company- Daily updates of all activities on the CA app- Co-ordinate with contractors and ensure their attendance in all contractor training programs organised by company.- Cross selling of product categories on PT sites During market- Scanning provide leads to other team members (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3364917
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear