Job Description

Job Title : Customer Care Associate Location : GurgaonEducation : Bachelor\'s Degree (Graduation from a regular course)-Experience :- Experienced candidates with a maximum of 3 years in Customer Service- Freshers from a Hospitality/Service Industry background or from tier 1-2 colleges of reputable universities are welcome.- Communication : Proficient in English & Hindi- Good typing and written communication skills- Salary : INR 3.2L to 4L per annum (tentative and subject to change)- Shifts :- Primarily day shifts- Must be comfortable with rotational shifts- If assigned night shifts (8 PM to 8 AM), cab service will be provided for one sideJoining : ImmediateInterview Rounds : Face-to-Face Walk-in Drives : Monday, Wednesday, Friday at the Zomato office :- We are seeking a dedicated and enthusiastic Associate - Customer Experience to join our team in Gurgaon. The ideal candidate will be responsible for managing customer interactions, resolving inquiries, and ensuring a high level of customer satisfaction.Responsibilities :- Handle customer queries and complaints via phone, email, and chat- Provide accurate, valid, and complete information to customers- Resolve customer issues promptly, ensuring a positive customer experience- Maintain records of customer interactions and follow up as necessary- Collaborate with team members to improve customer service processesRequirements :- Bachelor\'s Degree from a recognized institution- Up to 3 years of experience in Customer Service (Freshers from Hospitality/Service Industry or tier 1-2 colleges are also encouraged to apply)- Proficiency in English and Hindi- Excellent typing and written communication skills- Ability to work in rotational shifts and be flexible with shift timingsPerks :- Competitive salary package- One-side cab facility for night shifts- Opportunity to work with a leading company in the food delivery industryIf you meet the qualifications and are excited about this opportunity, we encourage you to attend our walk-in drives on Monday, Wednesday, or Friday at the Zomato office. Join us and be a part of a dynamic and customer-focused team! (ref:updazz.com)

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