Job Description

What is the job about?Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfosxc2xb4 products and services before, during, and after a transaction to maintain and improve the organizationxc2xb4s Customer relationship. .Your main responsibilities:

• Customer touch points (telephony, mail, chat, and digital).
• Provide technical assistance to Customers regarding product sizing, applications, system solutions, accessories, installations, prices, etc.
• Follow established scripts, guidelines, or checklists to answer routine customer quotation enquiries (via email, phone, or online discussion boards) and suggest or promote alternative products or services.
• Refer customers to published materials and secondary sources or escalate enquiries to more senior staff so that customer enquiries are answered accurately and promptly.
• Apply established procedures to solve technical problems through case management and follow up on the status of outstanding cases.
• Use databases or other computerized systems to maintain up-to-date customer records to track the volume, content, and outcomes of enquiries received and to access information, checklists, scripts, guidelines, and other materials to respond to customer enquiries.
• Register all activities with customers in the global CRM tool.
• Register and nurture opportunities in the global CRM tool according to company guidelines.

Your Background:

• Associate's or Bachelor degree of Mechanical/Electrical Engineering (for Back office) or equivalent work experience (minimum of 1-3 years)

• Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
• Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
• Demonstrate working knowledge SAP (CRM/SD).
• Familiarity with MS Office applications.
• Fundamental Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
• Excellent written and spoken English

Do you want to learn more?This position is based in Chennai. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our peopleWe look forward to hearing from you.Apply nowStartPlease wait...Information at a GlanceJob DetailsApplication deadline:Workplace: Onsite PositionJob Location: Chennai, Tamil Nxc4x81du, IndiaContract Type: Full-TimeEmployment Type: RegularAbout GrundfosGrundfos is one of the worldxe2x80x99s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the worldxe2x80x99s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.An inclusive teamWe believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.Join our Talent CommunityIf you want to stay updated on all career opportunities, please join our Talent Community!Here you can create a job alert to receive updates about job opportunities that match your interest.

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