Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Customer Success

Job Details

About Salesforce

We\xe2\x80\x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good \xe2\x80\x93 you\xe2\x80\x99ve come to the right place.

You will be responsible for the successful design and delivery of complex Salesforce Marketing Cloud solutions for our customers. These technologies include but are not necessarily limited to products and APIs and Marketing Cloud studios and builders along with cross-cloud integrations.

The solutions you design are built for the long-term and will scale with the customer\'s growth plans seamlessly. You have proven experience in designing scalable and high-quality solutions for large enterprise clients. You should be able to understand the requirements from the client, collaborate with various internal and external teams, document the solution design and finally deliver a quality implementation of the project.

You should be able to support customers in the process of designing, developing, coding, and launching complex email campaigns, dynamic content, and landing pages. You have experience coding HTML emails and landing pages, using Marketing Cloud\xe2\x80\x99s proprietary scripting language (AMPscript) and Server Side Javascript.

In this role, we are looking for someone with expertise in Salesforce Marketing Cloud and with sufficient hands-on experience on the different Salesforce clouds, Integration and Data Management.

Responsibilities:

Collaborate with client stakeholders to define requirements, deliverables, and set, manage and document expectations.

Translate client requirements in detail, well to understand technical and functional documentation.

Define project goals and timelines.

Manage day-to-day client interactions and resolve escalations.

Build solutions that utilize out-of-the-box features and modules in Salesforce Marketing Cloud as far as possible.

Lead technical aspects of projects related to responsive email and landing page campaigns

Work with Customers to understand key campaign parameters such as subscriber audience, program frequency, degree of personalization, and overall creative approach

Provide guidance on the technical integration of third-party systems.

Guide all the teams on best practices for code, naming conventions and documentation.

Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation

Maintain a target billable utilization aligned to the role

Ability to understand a project and deep dive to debug issues

Liaise with Salesforce product teams to support client implementations

Working remotely, while collaborating with global teams for delivery across geographies. We may need you to be flexible with your work hours

Requirements:

2+ years of hands-on experience on Salesforce Marketing Cloud (Email Studio, Journey Builder, Interaction Studio, Einstein, Automation studio etc.)

Ability to debug performance issues, both at the client layer and platform layer

Experience with mobile-first HTML

Experience with creating dynamic HTML Emails, Templates, Landing Pages, and reusable content blocks in MC using HTML, CSS, and JQuery

Familiar with AMPscript and SSJS

Familiar with PSD to HTML conversion

Knowledge of different integration patterns

Understanding of the Salesforce product suite, including Sales, Service, Commerce and Community Clouds

Understanding of systems architecture and ability to design scalable performance-driven solutions

Understanding of key design patterns and large data volume limitations and best practices

Understanding of data sharing and visibility considerations and how these play into platform architecture

Familiarity with SQL and Javascript

Knowledge of data integration tools and experience integrating with other Salesforce clouds

Experience with platform security capabilities (TLS, SSL)

Active Salesforce certifications or ability to achieve relevant certifications upon hire

Preferred Salesforce certifications:

Salesforce Marketing Cloud Consultant

Salesforce Marketing Cloud Developer

Nice to have:

Salesforce Marketing Cloud Administrator

Salesforce Data Cloud Accreditation

Salesforce Marketing Cloud Personalization Accreditation

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .

\xef\xbb\xbfSalesforce welcomes all.

Salesforce