Job Description

DesignationASSOCIATE CONSULTANTNo. of Positions1Experience4.5-8 YearsSkill (Primary)Cloud Services-Platform Engineering-EMS PlatformQualificationB-Tech (Posting).In depth knowledge of Control-M architecture and functionality.
Hands-on experience on Control-M scheduler.
Hands-on experience on Control Modules Database, AFT.
Hands on to use Control-M reporting, CCM, Self Service, Workload Change manager.
Control-M agent troubleshooting
Jobs, creation, modification in temporary and permanent databases.
Scheduling objects - calendars, resources, dependencies etc.
ITIL processes understanding.
Event management, handling alerts, notifications and escalations.
Prioritize tasks and time management based on priority.
Should be able to handle multiple tasks in parallel.
Handling Mission Critical bridges and coordinate with multiple teams to get issue resolve.
User management through EM.(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

HCLTech