Job Description

Myntra is currently on the lookout for a highly skilled and motivated Associate Trainer to

join our team. If you're the perfect candidate, you'll be responsible for developing and

delivering training programs that will boost employees &understanding of our company

processes and help them up their communication game. This role is super important in

making sure our agents are fully equipped to handle customer interactions like pros.



Here are the key responsibilities you'll be taking on:

Training Delivery:

• Conduct training sessions for new hires, existing employees, and teams in need of a


refresher.

• Use various training methods like classroom-style sessions, webinars, workshops, and


on-the-job training.

• Adapt your training approach to suit different learning styles and audiences.

Training Program Development:

• Collaborate with the content team to design, develop, and update training materials


for process and communication skills training.

• Keep training materials up to date in real time to make sure they meet the desired


learning outcomes.
Coaching and Script Development:

• Provide one-on-one coaching sessions to employees, helping them improve their


verbal, non-verbal, and written communication skills.

• Create scripts for different customer service scenarios, including inbound calls,


outbound calls, live chat, and email responses.

• Work closely with customer service managers, trainers, and quality assurance teams to


understand business objectives and customer needs.
Soft skills Program Development:

• Design and develop training programs focused on improving soft skills such as


communication, empathy, conflict resolution, teamwork, and time management.

• Identify unique needs and challenges of agents to tackle customer interactions


effectively and tailor make training program to improve and enhance conversational

capabilities.
Assessment & Feedback:

• Evaluate the effectiveness of training programs through assessments, feedback, and


performance metrics.

• Give constructive feedback to participants, helping them enhance their skills.
• Continuously monitor and assess the impact of training on employee performance.

Collaboration & Communication :

• Work hand in hand with department heads and managers to identify training needs


and fill any gaps.

• Collaborate with subject matter experts to ensure the accuracy and relevance of


training content.

• Communicate effectively with peers and stakeholders, promoting a culture of


continuous learning and improvement.
Documentation & Reporting:

• Keep accurate records of training activities, attendance, and progress.
• Prepare reports on training outcomes, providing insights for future training initiatives, Make sure all training activities comply with company policies and regulatory requirements.


To succeed in this role, you should have:

• Education :
• A Bachelors degree is mandatory, preferably in communications or a related field.
• Relevant experience can be substituted for formal education.

• Experience :
• Over Experience of 4 to 6 Years. Minimum 3+ years of proven experience as a trainer


, preferably in process training and communication skills.

• Experience in developing and implementing training programs.
• Familiarity with various training tools and technologies.


• Skills :
• Excellent communication and presentation skills.
• Strong organizational and time management abilities.
• The ability to engage and motivate learners.
• Proficiency in Microsoft Office Suite and training software (e.g., LMS platforms).
• Analytical skills to evaluate training effectiveness.


Attributes we're looking for :

• Being detail-oriented with a focus on quality, Being adaptable and open to feedback.
• Having strong interpersonal skills and the ability to work effectively in a team.
• Being enthusiastic about continuous learning and professional development.