Job Description

About this role:



Wells Fargo is seeking a Associate Commercial Loan Servicing Representative



About the Role:

New Loan Setup (NLS) is a process which involves in setting up of a Loan & Property Level Information in the Loan Accounting System (Strategy) right after the loan is closed. NLS involves in creating Loan Number for few of the Warehouse Loans based on the Lenders. Verifying Borrower related information from the Loan Documents & updating the same in the System. Verifying the Loan & Property Information from Loan Documents & updating the same in Strategy. It also supports the Client Solutions team which majorly works on the Borrower requests.



In this role, you will: • Support servicing commercial real estate, construction loans and problem loans
• Identify ways to improve loan processing within established procedures
• Perform routine administrative, transactional, operational, and customer support tasks
• Enter data, process payments and loan coding changes, monitor, research and correct exception reports, audit the system of record, and process cash management transactions
• Receive direction from supervisors, and escalate non-routine client concerns to experienced individuals
• Interact with internal and external customers to respond to the raised concerns as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly
• Knowledge and experience in commercial mortgage servicing related tasks, processes and activities including commercial mortgage loan structures and interpretation of loan documents
• Ability to interpret and understand different types of loan documents
• Update and analyze the company's mortgage loan system of record and other systems with appropriate data
• Generate systems queries, as required/requested
• Complete tasks that require the review of reports, system data, loan documentation, and other collateral or loan related information
• Accurately process high volumes of work within established deadlines

Required Qualifications: • 6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications: • Eligible candidate should be atleast a B.Com graduate
• Good knowledge on commercial mortgage servicing and products
• Understanding of loan documents and loan language

Job Expectations: • Good communication - verbal and written
• Good problem-solving skills and exhibit and eye for detail
• Working knowledge of MS Excel, MS Word MS Access
• Ability to adapt to change
• Flexibility towards work on different processes/assignments
• Working with team members and be an active participant
• Exhibits a commitment to the company
• Ability to set priorities, plan and organize work
• Demonstrates/maintains professional conduct under all circumstances
• Ability to communicate well with US counterparts, as required
• Takes ownership for responsibilities
• Flexible to work different shifts as per the business requirement

Standard shift time: • 8.30 am - 5.30 pm

Posting End Date:




•Job posting may come down early due to volume of applicants.




We Value Diversity



At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.



Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.



Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.



Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.



Applicants with Disabilities



To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .



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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.



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