Job Description

Job PurposeRWS Language & Content Technology Division: Offering the latest innovations in language and content management technology to help enterprises engage with global audiences xe2x80x93 across any device. Our language technology enables enterprises to automate and manage the entire content lifecycle. And our web content and structured content management technology supports the creation, translation and delivery of global content at scale xe2x80x93 in ways that are efficient, secure and compliant. The combination of our language and content technology xe2x80x93 enhanced with state-of-the art Machine Learning xe2x80x93 offers the capability to manage the xe2x80x98end-to-endxe2x80x99 translation supply chainAbout The Role: This role requires a self-starting capable team player with business and IT skills and the ability to effectively communicate with business contacts as well as the technical teams. They must be able to work in a professional manner with clients and at all times remain focused on key cloud support goals, primarily standardization of the service, financial effectiveness and client satisfaction.Job OverviewKey Responsibilities

• Experience working with IaaS & PaaS Cloud platform
• Knowledge in virtualization ( AWS )in a SaaS environment preferred
• Experience in monitoring Servers, Applications & Network devices using monitoring tools like PRTG, Zabbix, AppDynamics.
• Knowledge in Windows administration, Networking concepts, DB administration
• Basic Knowledge on Active Directory, DNS, DHCP

Skills & Experience

• 1-3 years of experience in Monitoring and Incident Management.
• Rotational Shifts (Including Weekends)
• Excellent verbal and written communication skills are mandatory, as the job involves often interaction with Service Delivery and Customer Support Team.
• Knowledge on Incident /Problem /Change /Request Management/Concepts

Life at RWSAt RWS, wexe2x80x99re here for one purpose: unlocking global understanding.As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.We work with over 80% of the worldxe2x80x99s top 100 brands, more than three-quarters of Fortunexe2x80x99s 20 xe2x80x98Most Admired Companiesxe2x80x99 and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.Over the past 20 years wexe2x80x99ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then youxe2x80x99ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.RWS ValuesGet the 3Ps right xe2x80x93 Partner, Pioneer, Progress xe2x80x93 and wexc2xb4ll Deliver together as One RWS.For further information, please visit:RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristicsRecruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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