Job Description

:About the Role:Grade Level (for internal use): 07The Role: Associate, Client ServicesThe Client Services Associate plays a pivotal role in ensuring an exceptional customer experience with Capital IQ Solutions products. The role begins with an intensive training schedule focusing on a variety of areas including Capital Markets, S&P CapIQ and CapIQ Pro platforms, and Excel Plug-in, combined with on-the-job learning experience. This position requires a comprehensive understanding of our products, technical solutions, and the unique needs of our diverse user segments. Our team is dedicated to delivering unparalleled client satisfaction and fostering strong client relationships. This role serves as an excellent entry point into the company, providing a solid foundation for future career growth and advancement primarily in client-facing roles.The Team: Capital Markets Client ServicesOur data, analytics, and research help our customers make informed, smarter business decisions and investments. We are looking for high achievers who are passionate about client services and want to develop their careers in a dynamic, high-performing and multicultural team. The members should be open to working well within and outside a team (stakeholders/ partner teams) and demonstrate exceptional learning agility, creativity and problem-solving ability.The Impact: Client Services Associates are the first point of contact for clients who are decision-makers and market leaders in industries like Investment Banking, Private Equity, Investment Management, and more. You'll work with them personally to optimize their workflows and streamline their research and data analysis needs. If you're a natural problem solver with a passion for finance, then this could be the role for you.What's in it for you:Enhance your expertise in financial markets, analytics, and industry-leading platforms.Develop professional skills in problem-solving, communication, and product consultation.You will get challenged daily with a steep learning curve. Get to be part of a large fun and international team with fantastic opportunities for growth.An opportunity to thrive in a corporate culture focused on integrity, partnership, diversity, equity, and inclusion.Working in the client-facing team offers many career opportunities within the organization, including different roles with our Sales, Customer Success, Product and Data teams.Responsibilities:Provide Exceptional Client Support: Assist clients and internal teams (e.g., Sales, Product, and Technical Support) via phone call, email, and web chat to navigate and extract data from the S&P Global Market Intelligence product range.Focus on Client Experience: Improve client satisfaction and drive engagement with S&P Global Market Intelligence (SPGMI) products by identifying and addressing client needs and challenges.Product Training & Knowledge Sharing: In the later stages of development, proactively reach out to clients to deliver demos and train them on our various offerings. Provide tailored instructional content to help clients maximize their usage of the S&P Global Market Intelligence product range.What We're Looking For:Ability to join a class of new hires in June 2025Educational Background: A master's degree in finance, Economics, Accounting, or a related field.Financial Expertise: A strong understanding of financial concepts, global markets, and economic trends.Communication: Excellent communication (written and verbal) and presentation skills to effectively address client needs and provide high-quality customer service.Problem-Solving Skills: Ability to think critically, resolve issues efficiently, and manage multiple tasks while maintaining attention to detail.Team Collaboration: Ability to work well in a team-oriented environment and collaborate with various internal stakeholders. Positive, flexible and proactive with a xe2x80x9ccan doxe2x80x9d attitude.Time Management: Strong organizational skills to manage priorities effectively and meet deadlines.Rotational shifts: We work in rotational shifts changing periodically depending on the business need.Regular Work from Office for first 6-8 months and depending on performance evaluation, eligibility to work in Hybrid model.About Company Statement:S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.About S&P Global Market IntelligenceAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit .What's In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligencexc2xae, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits:We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit:Inclusive Hiring and Opportunity at S&P Global:At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)Job ID: 313910
Posted On: 2025-04-10
Location: Ahmedabad, Gujarat, India

S&P Global