Job Description

:Associate, Client Service IAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the worlds financial system we touch nearly 20% of the worlds investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.Were seeking a future team member for the role of Associate, Client Service I to join our Global Custody Operations team. This role is located in Pune, MH / Chennai, TN - HYBRIDIn this role, youll make an impact in the following ways:

• Client Service - IC3 Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.

• Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem-solving skills, judgement, and experience to analyse information.

• Uses developed communication skills to deliver high quality service to a specialized client base.

• Provides individuals at assigned clients information related to BNY Mellons products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings.

• Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.

• Resolves complex or non-routine client issues or inquires, as needed.

• Uses in-depth knowledge of client issues and needs to contribute to business development efforts.

• Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.

• Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements.

• No direct reports. Provides guidance to less experienced team members.

• Supports multiple, complex client accounts.

To be successful in this role, were seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required. 5-7 years of total work experience preferred. Experience in an operational area and/or client services preferred.

• 3-5 years of total work experience preferred.

• Experience in an operational area and/or client services preferred.

At BNY, our culture speaks for itself. Heres a few of our awards:

• Americas Most Innovative Companies, Fortune, 2024
• Worlds Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024

, Disability: IN - 100% score, 2023-2024 * Most Just Companies, Just Capital and CNBC, 2024

• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloombergs Gender Equality Index (GEI), 2023

Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon