Job Description

About the role: We are currently looking for a customer focused and relationship builder individual to join our team. As an Associate Channel Operations Analyst, you will be responsible for establishing relationships and work effectively with others outside the organization. As part of our commitment to providing five-star support to third-party test centers around the world, we provide assistance and create engagement to enhance the test center experience. Our goal is to increase Pearson VUE performance and assist third-party testing centers to become the leading testing companies in their areas.

As an Associate Channel Operations Analyst, you\'ll be responsible for:

Respond to and facilitate needs of test centers in all aspects of test delivery

Provide account maintenance to resolve any internal customer requests pertaining to third-party test centers

Liaison between the business and the test center channel partner to help ensure compliance with Pearson VUE requirements.

Assist with third-party test center on-boarding.

To be successful in this role, you will ideally have:

Ability to work independently with minimal supervision

Influential and persuasive communication skills

Excellent planning and multi-tasking skills

Strong creativity and problem-solving skills

Capable team player and participant

Benefits

• Flexible hybrid working

Job Type

• Please note that this is a full time position

Flexible working: We are committed to hybrid working practices and have adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.

Our team: Assessment & Qualifications - Pearson VUE is a global leader in computer-based testing for information technology, academic, government and professional testing programs around the world with a secure network of test centers in more than 180 countries.

Our purpose: At Pearson we \'add life to a lifetime of learning\' so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. Link

Our company: Pearson was founded in 1844 and has been built on our ability to grow with and adapt to a constantly evolving market. Our 20,000+ employees are dedicated to creating the high-quality, digital-first, accessible and sustainable resources for lifelong learning.

Diversity: At Pearson we value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced as strengths and opportunities are equal and accessible.

If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click \'Apply Now\' to create your application online.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson\'s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TESTING CENTER

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 12927

Pearson