Job Description

about the roleYOUR ROLE
Within Orange Wholesale International , the Customer Support Center provides after-sales service to international customers (Operators and GAFAM internet players). Joining us is an opportunity to work in an international and multicultural environment, with great exposure to international subsidiaries and customers, but also to work on one of the strategic axes of the Engage 2025 plan.Main activities
- Planned work and Change management on Orange Wholesale International Network.We are looking for a candidate who will be responsible for coordinating and managing Change requests on our backbone network. He will work with different actors around the world: Customers, Providers, Technical NOCs, and Partners.Change Management:

• Follow the operations carried out on our network by ensuring the correct impacts calculation and customer notifications
• Work closely with international partners to accept and qualify planned network changes on their network impacting Orange customers.
• Represent our customers so that maintenance is carried out with contract compliance.

• Ensure clear and precise customer communication
• Good Communiction skill in English .
• Knowing French will be an asset , but not mandatory .
• Ability to work across departments and across cultures
• Know how to take a step back and analyze data
• Be able to make proposals
• Use office software Word, Excel, Access
• Know how to synthesize and report
• Know how to manage priorities and work independently.
• A knowledge of telecom transmission network would be a appreciate.
• Knowledge of SDH , DWDM , Optical fiber , IP networking will have a strong preference.

• STRENGHS OF THE OFFER

• International environment with high visibility and strong strategic stakes.
• A close relationship with our clients
• An approach of co-construction with the teams
• An environment that encourages initiative and autonomy.
• Multicultural and Multiproduct work environment

Orange