Job Description

: Transactions authorization in LMS for all refund entries on account of excess refunds, proactive refunds, TDS refunds etc.
Effective tracking on proactive refunds, TDS refunds & refunds for collection representation
Managing end to end analysis of daily customers\' requests for refund attributes
Analyzing & Highlighting system challenges for various service requests.
Co-ordination with collection team for time & accurate refunds
Managing month end volumes & its skewness. Plus, TAT Analysis
Reporting of various exception to management. Ensuring Nil OSLA
Interest computation & TDS amount computation etc. including TRS Reconciliations
Executing RBI Interest in time & with accuracy
Analysis of correct waiver in each refund contract
Preparation of various control MISs
Monitoring of NPS , complaints of request
Accounting entries verification.
Co-ordination with Taxation department for various tax regulations.Responsibilities: o Handle the Operations related activities of the retail loan product portfolio including repayment schedule regeneration post receipt from escrow accounts.
o Ensure adherence to all statutory and regulatory compliances by checking of all the files and ensuring the data is complete and relevant
o Handling MIS Reports publishing and ensuring net of TDS activities
o Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT
o Ensure customer satisfaction by handling Customer related queries and complaints with on time response as per TAT
o Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps.
o Conduct impact analysis and accordingly update systems after approval from the business team
o Release communication about rate increase or decrease to customer and update the web-portal system accordingly.
o Ensure audit response and preparedness for the same within designated timelines and resolve audit queries raised by internal and external auditor and initiate corrective action as suggested.
o Ensure compliance to all Audit / RBI regulations.Qualifications: Post Graduate/ Graduate in any discipline

Tata Capital