Job Description

About Kalvium

Kalvium is an exceptional startup with a mission to make the world's education more
relevant and engaging. Our flagship offering is India's BEST Undergrad program in Computer Science Engineering which is offered across 19+ Universities in India & abroad. We are backed by 30+ industry stalwarts like top executives from Google, Microsoft, Flipkart, and PhonePe, as well as luminaries of India's unicorn ecosystem like Anupam Mittal, Kunal Shah, Rahul Chari, and Ankit Bhati.

About the role of Associate - Campus Support

Campus Support team under the Program Operations vertical, manages operations,
coordination, and reporting of the program delivery for 19+ university campuses across India.
As an Associate - Campus Support in our team, you will get to execute operations processes, do health-check on processes via data, and work towards delivery optimization.

Key Responsibilities:

Ticketing System :

Monitor and categorize incoming support tickets from various channels
Prioritize and escalate critical tickets based on urgency and impact.
Collaborate closely with cross-functional teams, including product, engineering,
design, delivery to drive operational excellence and resolve complex issues.
Provide first-level troubleshooting and guide users accordingly.
Track ticket progress and follow up to ensure timely resolution.

Data Management and Process Improvement

Executing existing processes with full adherence to SOPs.
Manage data (using Google sheets and dashboards) and report on efficiency of
processes.
Resolve operations-related issues from students and mentors, wherever
applicable.
Analyze existing processes and identify opportunities for improvement through
data.
Identify appropriate tools and technologies to enhance operational efficiency
and productivity.

An Ideal candidate:

Would be someone who is looking to kick-start their career in a fast-paced
startup environment.
Would have excellent communication and interpersonal skills, with the ability to
collaborate effectively across teams.
-

MUST -

Would have the ability to work with data using appropriate tools like
Excel/ Google Sheets.
Would have high attention to detail MBA or any Bachelors degree preferred. Already lives in

Bangalore

or is willing to relocate to Bangalore.

Salary and other details

Compensation:

4.5 LPA
Freshers: 15,000/month stipend for 3 months, followed by full-time
conversion.
Experienced candidates start at full salary on probation.

Location:

Bangalore

Work Hours:

Monday Saturday, 9:00 AM 6:30 PM

You must have a laptop. Mandatory for this role..