Job Description

Razorpay was founded by and in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we\'ve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via ) and enabling capital availability for businesses (via ).Razorpay POS, Razorpay\'s comprehensive suite of point-of-sale led payment solutions, enables businesses to accept various modes of payment across all customer touchpoints. Be it across the counter, on delivery, or via kiosks and vending machines, Razorpay POS devices offer a smooth payment experience with fast processing and high transaction success rates. Merchants are also able to offer consumers convenient payment options like EMI right on the POS device. Access to real-time transaction data and analytics via the merchant portal enables businesses to drive data-led decisions.With over 500,000+ user touchpoints across India & the UAE, Razorpay POS is at the forefront of transforming payment experiences.Formerly known as Ezetap, Razorpay POS emerged after Ezetap\'s acquisition by Razorpay in August 2022. As a full-stack financial services organization founded in 2014 by and , Razorpay is dedicated to innovative payment and business banking solutions, promising a transformative journey for businesses.Roles and Responsibilities

• Working closely with the Sales / Bank teams for getting merchants onboard with partner banks
• On receipt of Terminal ID from partners/banks assist the merchants with completing their onboarding and go live with Razorpay POS.
• Speak to merchants to understand and address queries/concerns around integrations/transactions raised by internal or external stakeholders.
• Assist merchants/customers to complete pending activations on request
• Review the open tickets assigned to the team on Freshdesk and reply to queries related to the tickets.
• Escalate transaction related discrepancies with the partner banks or internally.
• Tracking and publishing relevant MIS on a regular basis.

Experience and skills we are looking for

• 2 - 3 Years of work experience in Operations or Related role.
• Strong command on MS Excel and powerpoint
• Exposure to the financial industry is an added advantage.
• Good verbal & Written communication skills. Qualities that will make you successful in this role
• Good written and verbal communication skills
• Team Player with positive attitude and approach
• Accountability and flexibility
• Great attention to detail
• Innovation and automation

Razorpay believes in and follows an equal employment opportunity policy that doesn\'t discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.Follow us on &

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