Job Description

Company DescriptionA career that\'s the whole package!At Conga, we\'ve built a community where our colleagues can thrive. Here you\'ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization - from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.Job Title: Associate Business Intelligence Analyst
Locations: Ahmedabad
Reports to: Manager, Delivery OperationsA quick snapshot\xe2\x80\xa6As a part of the Operations team at Conga, you will be the primary source of administrative support for the Professional Services and Managed Services teams. This includes facilitating process enablement and day-to-day maintenance of the process and systems. You will be managing the operations support request queue, maintaining timelines of requests for system access, coordinating with relevant stakeholders to solve queries, and responding within 24 hours.Why it\'s a big deal\xe2\x80\xa6This role offers hands-on experience supporting a services organization which will provide valuable insight into project lifecycle/management and operations. You will have the opportunity to develop analytical skills, time management skills, and more. You will be able to provide insights and collaborate with team members and relevant stakeholders which will contribute to the success of the company as well as your own growth. You will be accountable for auditing internal expense reports for the approval process and managementAre you the person we\'re looking for?Related experience. You will have 1-3 yrs of experience in operational support to a service organization. You should have experience in MIS to produce various routine reports from salesforce and financial force on an ad hoc and routine basis.Strong communication and interpersonal skills. You\'re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connection with our clients and allow you to accurately collect the right information so you can resolve issues in the most expedient way.Analytical thinker and creative problem solver. You are able to see issues holistically and follow the flow of the stack to get to the root of the matter -- a key skill in this role. But you really shine with your ability to identify creative solutions to unique customer requirements. This is critical for ensuring our customers issues are resolved in a manner that meets or exceeds their expectations without increasing their costs.Here\'s what will give you an edge\xe2\x80\xa6Passion. We know it when we see it. Passion is not about saying how much you love what you do in your most excited voice. Passion is revealed in your truest self. It\'s about what you\'ve accomplished; how you want to grow; the ideas you have; your philosophies. It\'s demonstrating through your words and your actions that you truly believe in what you do -- and where you work. That it matters to you. And that\'s pretty cool.Confident and deliberate communicator. You have a point of view and you\'re completely comfortable defending it to any person or group, regardless of level or status. It\'s a confidence that comes from experience. And that\'s not to say you aren\'t open to different views; but, when you feel strongly about a particular matter, you don\'t give up easily. You\'re at ease with lively debate, in fact, you welcome it. Your points are clear and concise. And you\'re equally as respected for your knowledge and expertise as for your style and approach.Developing professional. You\'re well beyond entry-level, but still developing your professional expertise. You regularly rely on policies and procedures to resolve a variety of issues. You\'ve worked on problems that required you to review a variety of factors in order to analyze a situation. You\'ve built productive internal and external working relationships. And you\'ve demonstrated good judgement to determine appropriate courses of action, within defined practices and procedures.Education: Bachelor\'s degree in engineering or equivalent.Did we pique your interest?If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We\'d love to hear from you!Don\'t meet every requirement for the role?Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you\'re excited about this role but your experience doesn\'t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.#LI-AR1Additional InformationConga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

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