Job Description

Job description
Some careers have more impact than others.


If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.


HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.


We are currently seeking an experienced professional to join our team in the role of Associate - Business Client Services


Principal responsibilities

• Answer calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.
• Delivers what is promised in line with customer expectations.
• Offers value added products and services based on customer needs analysis and ensures customer understanding of those products.
• Provides excellent customer service to basic inbound customer calls/chats by keeping up to date on training and internal communications.
• Generating customer loyalty through strong knowledge of key products and services
• Owns and resolves issues and understands how and when to escalate.
• Knowledge of and implementation of the Group compliance policy, Operational Risk and SOX
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external 'regulators' .
Requirements
• We are currently looking for dedicated professionals to join our Customer Service teams. Banking and Contact Centre experience are not essential. What we're really interested in is a genuine passion for going above-and-beyond for our customers on calls & everything else we can teach you
• Minimum 6 months of Customer service / Helpdesk experience (essential).
• Must be proficient in English (Written/Verbal) with good typing skills.
• Open to working flexible shifting schedules.
• Takes pride in delivering what is promised in line with the customer and service expectations.
• Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order.
• Proficiency with personal computers and basic software packages and specialized applications
• Flexibility to work in shifts.

What additional skills will be good to have?


• Ability to build rapport with people.
• Ability to maintain focus while working with voluminous data.
• Ability to write business letters and reports

You'll achieve more at HSBC


HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."


Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


•Issued By HSBC Electronic Data Processing (India) Private LTD •