Job Description

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Accept ClosePress Tab to Move to Skip to Content LinkSearch by KeywordSearch by LocationLoading...CategorySelect how often (in days) to receive an alert:\xc3\x97Select how often (in days) to receive an alert:Associate Business AnalystCategory: ProcurementLocation:Bangalore, Karnataka, INDepartment - Finance Global Business ServicesSource2Contract GBS is the offshoring unit of Global Procurement and part of Finance GBS Bangalore. The Digital Procurement team in S2C GBS is overall responsible for managing end user support for our Cvent Tool, & Global Procurement system Coupa such as purchasing, contracting, supplier management and other BI activities.About the departmentYou will be joining our Global Finance team based in Bangalore. Our department was established in 2007 and is responsible for supporting Accounting, Finance & Procurement, and Financial Planning & Analytics (FP&A) for Headquarters, Europe, North America, International Operations (IO), and GBS Bangalore. We strive to provide superior service to our stakeholders consistently and add value to the processes through standardization and efficiency.Job Level - 4The PositionAs a Associate Bussiness Analyst at Novo Nordisk, you will have the following responsibilities:You will primarily be responsible for handling the Strategic Meeting Management system, Cvent, in form of system administration and support across International Operations organization (IO). Your key responsibilities are managing the Cvent related queries, supporting/guiding the end-users, track and resolve issues on time and provide suggestions for system/process improvement. You will have frequent interactions with both internal and external stakeholders, and the role requires excellent communication skills. You will proactively manage the daily tasks with speed & agility while having a quality-oriented mindset. Your tasks will also include effective collaboration with LoB\'s, project team, IT team and stakeholders.

• Key responsibilities cover managing the Cvent related queries, supporting/guiding the end-users, track and resolve issues on time and provide suggestions for system/process improvement. You will have frequent interactions with both internal and external stakeholders, and the role requires excellent communication skills. You will proactively manage the daily tasks with speed & agility while having a quality-oriented mindset. Your tasks will also include effective collaboration with Lob\'s, project team, IT team and stakeholders.
• User licenses management: Approve/decline internal user license requests: View user details and approve/decline via Novo Access. Update License Budget Entity for new internal users: Internal users created by NNIT and confirmation email sent to Cvent support inbox.
• General account maintenance: Quarterly external user inactivation: Run \'Quarterly External User Clean Up Report\' quarterly and inactivate users that have not been logged in in the last 6 months . Add vendors: Add new vendors via Admin

Budget
Vendors. Address book: Review by findings duplicates via email addresses and merge if needed. * Ongoing end-user support & data analytics: First-line support for the end users of Cvent (i.e. NN M&E planners and logistics agencies organizing M&E in Cvent across IO requiring support on a particular event) in case of questions and difficulties. Responsible for Cvent system administration and support & Events in Novo Nordisk.

• Managing end-user queries on system functionalities (Cvent), process workflow, access review & approvals, vendor master policies & compliance. Ensure high customer satisfaction through First Time Right (FTR) resolution with high quality deliverable. Closely collaborate with LoB, stakeholders, IT support & supplier on a regular basis. Report on major incidents to Business Process Owners and impact to business users. Assist technical support function in solving complex issues that may have combined root cause.

Qualification

• We ideally expect you to hold a Master\'s degree, Bachelor\'s degree, or similar graduate degree in a relevant field e.g., Engineering, Computer Science, Technology, Business Administration.
• Overall, 4+ years of relevant IT experience, preferably on IT System management, Incident/Problem Management or Change/Release Management.
• Strong ITIL (Incident/Problem/Change management experience).
• Ability to analyze and solve complex issues in a timely and structured manner.
• You should possess strong inter-personal skills including excellent communication skills (oral and written English), stakeholder management, collaborative working, flexible to support under different time zones.
• Service-minded attitude, enjoy supporting LoB across all of IO in their Cvent questions.
• Go-do attitude and ready for continuous learning.
• Experience from analyzing data and converting it to actionable insights.
• Experience from working and managing in a project oriented, international matrix organization.
• Experience with Cvent is a must.

Working at Novo NordiskNovo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we\'re working toward something bigger than ourselves, and it\'s a collective effort. Join us! Together, we go further. Together, we\'re life changing.ContactTo submit your application, please upload your CV online (click on Apply and follow the instructions).Apply Now!Deadline1st Aug 2024.We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we\'re life changing.

Novo Nordisk