At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That\xe2\x80\x99s why we need smart, committed people to join us. Whether you\xe2\x80\x99re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let\'s start the conversation. ABOUT THE OPPORTUNITY Iron Mountain is looking for a positive and professional Customer Service Professional to join our growing team. In this role, you\xe2\x80\x99ll be our customers\xe2\x80\x99 first point of contact, responsible for delivering a best in class customer experience. Our Customer Care Professionals are the faces of Iron Mountain, responsible for building and maintaining the relationships established with all of our customers. THE SUCCESSFUL CANDIDATE WILL

• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Interact and partner with customers to address their concerns and resolve their issues from start to finish
• Understand how the assigned duties relate to others in the team and how the team integrates with other related teams
• Exemplary demonstration of customer focus and customer empathy with every interaction

SKILLS & BEHAVIORS

• Basic computer skills, including website navigation and working knowledge of Microsoft Office & Google suite
• Ability to successfully manage client relationships
• Flexibility and Adaptability to a rapidly changing environment
• Strong Customer Focus and Customer Empathy mindset
• Strong organizational and time management skills
• Strong critical thinking and problem solving ability - Recognizes and solves typical problems that can occur in one\'s own work area without supervisory approval. Evaluates and selects solutions from established options
• Impacts their own team through the quality of the services or information provided

DESIRED EXPERIENCE REQUIRED

• 2-6 years in a Customer Care / Account Management role
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices

Category: Customer Support Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers\xe2\x80\x99 assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0075121