Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism OperationsManagement Level Associate & Summary A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.Position Title: Associate/Senior Associate Grade/Level: Associate/Senior Associate
Reporting Manager Title: Director Job Code:
LoS: IFS Sub LoS/SBU: IT Security
Location: PAN India Position Type: Full timeRoles & Responsibilities:
\xef\x82\xb7 Member of L2 application support team responsible for resolving complex technical incidents and
requests related to Workday integrations.
\xef\x82\xb7 Analyze and identify if root cause is data, configuration, or technical issue.
\xef\x82\xb7 Perform impact analysis, recommend solution, implement changes for issues detected in Workday
custom integrations.
\xef\x82\xb7 Identify possible performance improvements for Workday custom integrations.
\xef\x82\xb7 Recognize patterns/ re-occurrence of incidents and propose technical and process improvements to
minimize volume/ magnitude of impact.
\xef\x82\xb7 Participate in ticket escalation meetings with L3 support to discuss investigation and solution
strategies.
\xef\x82\xb7 Collaborate effectively with Workday support specialists across modules or business areas within the
greater team and raise tickets to appropriate group when work is out of scope of Workday Technical
Team's supported area or application.
\xef\x82\xb7 Peer review teammates\' solution and deliverables.
Skills Required:
\xef\x82\xb7 At least 1 year of experience with supporting or developing Workday integrations.
\xef\x82\xb7 Experience in the following Workday integration technologies (not all of them are required):
o Workday connectors (required)
o Document Transformation & EIB (required)
o Workday API integration in both SOAP and REST (preferable)
o Payroll (PECI) (preferable)
o BIRT report design (preferable)
o Workday Studio integration (preferable)
\xef\x82\xb7 Ability to work with XML, JSON files (required)
\xef\x82\xb7 Workday Reporting knowledge (required)
\xef\x82\xb7 Prior experience working with ServiceNow ticketing tool, SOAP UI, Postman (preferable)
\xef\x82\xb7 Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability
to quickly and effectively prioritize multiple requests.
\xef\x82\xb7 Prior hand-on experience with data analysis, PoC, middleware and problem solving.
\xef\x82\xb7 Understand the nature of business within a large multinational organization (e.g., time zone differences,
cultural diversity, offshore colleagues)2 of 2
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\xef\x82\xb7 Ability to work independently, as well as part of a team.
\xef\x82\xb7 Excellent communication and analytical skills.
Education and Experience: Bachelor of Engineering or equivalent
Experience: 4-7 yearsMandatory Skill Set-Workday, HCM, Workday Business Process, workday Admin,
Preferred Skill Set-Workday Business Process, reporting, troubleshooting,
Year of experience required-4-7 Years
Qualifications-Bachelor of Engineering or equivalentEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required Skills Human Capital Management (HCM), WorkdayOptional Skills Troubleshooting, Workday Business Process FrameworkDesired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date

PwC