Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That\xe2\x80\x99s why we need smart, committed people to join us. Whether you\xe2\x80\x99re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.Are you curious about being part of our growth stor\xe2\x80\x8by while evolving your skills in a culture that will welcome your unique contributions? If so, let\'s start the conversation.ABOUT THE OPPORTUNITYIron Mountain is looking for a positive and professional Customer Service Professional to join our growing team. In this role, you\xe2\x80\x99ll be our customers\xe2\x80\x99 first point of contact, responsible for delivering a best in class customer experience. Our Customer Care Professionals are the faces of Iron Mountain, responsible for building and maintaining the relationships established with all of our customers.THE SUCCESSFUL CANDIDATE WILLBuild sustainable relationships of trust through open and interactive communicationHandle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutionInteract and partner with customers to address their concerns and resolve their issues from start to finishUnderstand how the assigned duties relate to others in the team and how the team integrates with other related teamsExemplary demonstration of customer focus and customer empathy with every interactionSKILLS & BEHAVIORSBasic computer skills, including website navigation and working knowledge of Microsoft Office & Google suiteAbility to successfully manage client relationshipsFlexibility and Adaptability to a rapidly changing environmentStrong Customer Focus and Customer Empathy mindsetStrong organizational and time management skillsStrong critical thinking and problem solving ability - Recognizes and solves typical problems that can occur in one\'s own work area without supervisory approval. Evaluates and selects solutions from established optionsImpacts their own team through the quality of the services or information providedDESIRED EXPERIENCE REQUIRED2-6 years in a Customer Care / Account Management roleProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCategory: Customer Support

Iron Mountain