Job Description

Job OverviewKey Responsibilities

• Under the supervision of more senior members of the team perform basic configuration task such as granting users access to the system, modify the existing Translation system workflow
• Assist more senior Application Specialists with tasks such as initial investigation of technical issues, gathering new requirements for existing implementations as well as testing
• Ability to prioritize tasks based on the overall impact of the system failures or complexity of the new requirements for the end user.
• Follow the existing processes and accounts documentation by routing tickets to appropriate Account Leads for example.
• Answer user questions about the system
• Provide regular updates to users about their requests through excellent verbal and written communication
• Provide an initial response to support tickets raised by the users
• Pro-actively resolve common technical issues and system failures (tasks in Translation Workflow Automation systems that have fallen in error stages which require corrective action).

Skills & Experience

• Acute attention to details
• Ability to follow departmental and project specific processes
• Collaborative style
• The will to extend your technical knowledge
• Proven methodical problem solving skills
• Keen interest for technology
• Basic hardware and networking knowledge
• Basic Knowledge of Microsoft Windows Operating Systems
• Basic Knowledge of Microsoft Office
• Incident Management Portal experience (Salesforce, BMC, etc)
• Basic knowledge of encoding and Windows file system
• SQL Knowledge
• HTML and XML fundamentals
• Previous CAT Tool experience
• Knowledge of localisation processes
• Scripting, Macros or programming skills (C,.Net Framework)
• You like a challenging but rewarding fast-paced environment
• You love working with some of the top global brands
• You love finding solutions to complex problems
• You are willing to develop your technical skills

Life at RWSAt RWS, were here for one purpose: unlocking global understanding.As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.We work with over 80% of the worlds top 100 brands, more than three-quarters of Fortunes 20 Most Admired Companies and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then youll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.RWS ValuesGet the 3Ps right - Partner, Pioneer, Progress - and we\xc2\xb4ll Deliver together as One RWS.For further information, please visit:RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristicsRecruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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