Job Description

Summary Performing day to day activities of processing supply planning & order management activities / projects / portfolio / brands assigned as per the relevant SOPs, business matrix and SLA timelines.Job PurposeSupport NOCC xe2x80x93 Supply Operations team in:

• Performing day to day activities of processing supply planning & order management activities / projects / portfolio / brands assigned as per the relevant SOPs, business matrix and SLA timelines.
• Assist in data collection and reporting of KPIs
• Implement continuous process improvement projects to enhance quality & productivity.
• Ensure that the service dashboard, order management framework & time sheet are always kept updated.
• Regularly communicate with customers & partners to collect feedback on support services, report deliverable status and continuously acquire process knowledge.
• Ensure Training on relevant procedures before taking up any GxP activities.
• Report deliverable status and continuously acquire process knowledge

Key Performance Indicators

• Assist in continuous improvement initiatives.
• Manage ad-hoc projects assigned in area of work.
• Proactively report all deviations through timely escalations.

Specific Professional Competencies

• Fluency in verbal and written English; knowledge of other languages is an added advantage.
• Basic understanding of Pharma products and lifecycle events.
• Basic understanding of Inventory Management
• Basic understanding of SAP systems and navigation.
• Basic understanding of transportation, warehousing & inventory distribution.
• Basic understanding of performance KPIs, business processes & PDCA cycle
• Awareness of GxP

Skills Desired Computer Systems, Continual Improvement Process, General Hse Knowledge , Including Gdp, Knowledge Of Gmp, Manufacturing Production, Master Data, Operations, Order Fulfillment, Order Management, Product Distribution, Sap Erp, Supply Chain, Supply-Chain Management, Transportation, Warehouse Management

Novartis