Job Description

Description

Ciklum is looking for a Associate Account Manager to join our team full-time in India. We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organisations worldwide. About the role: As a Associate Account Manager, become a part of a cross-functional development team working for Our Client.

Responsibilities

• Coordinate team ramp up and onboarding (from recruitment and forming teams to process establishment and stabilization)
• Support best practices (tools, processes, people management), ensure projects meet industry leading quality standards, knowledge sharing with Ciklum teams and clients
• Monitor changing clients\xe2\x80\x99 needs and proactively offer the right solutions out of the full spectrum of services available
• Provide proactive constructive input to the internal organization on services and solutions that should be considered for improvement and/or creation
• Regularly monitor Clients\xe2\x80\x99 satisfaction
• Manage risks, anticipate problems before they arise, and work with appropriate personnel to develop solutions

Responsibilities in Managed Projects:

• Be the clients\xe2\x80\x99 trusted advisor on all elements of delivery best practice and keep an equivalent focus on Ciklum reputation, commercial interests and quality outputs
• Work closely with customer management to understand the business requirements for the project, develop effective working relationships and coordinate development activities for the project
• Estimate and plan projects from start to finish together with a team
• Coordinate, monitor and motivate the team assigned to the project
• Conduct project presentations and compile reports, organize and lead meetings
• Create and track accurate cost estimates
• Report project progress/status on a regular basis to client, internal management, perform other duties as required

Requirements

• Agile Delivery / Project Coordination experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 1 year
• Understanding and practical experience with Agile approaches (Scrum, Kanban)
• Experience in managing multiple agile teams in projects up 7 FTE
• Ability to use basic techniques of Team management, Risk Management, Communication management, Change management, Time and task tracking, Reporting
• Ability to create and maintain project artefacts related to change management, quality assurance, project monitoring and control
• Ability to recognise, identify critical risks and work out a mitigation plan
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to identify problems and provide/suggest possible solutions
• Ability to manage contractual terms and financial issues
• Ability to identify and manage stakeholders expectations
• Upper-intermediate level of spoken and written English

Desirable

• Experience of work in a distributed teams
• Technical background (software development, QA, DevOps, etc)
• Knowledge of the latest trends at SW development technologies and tools
• Agile and/or PMI certification

What\'s in it for you

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation \xe2\x80\x93 so we live this point like this
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: choose how you want to work \xe2\x80\x93 remote or Hybrid or on-site in our offices. Own your schedule \xe2\x80\x93 you are the one to decide when to start your working day. Just don\xe2\x80\x99t miss your regular team stand-up
• Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfil your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us: India is a strategic growth market for Ciklum. Join the global business with limitless growth opportunities and world-known Fortune 500 clients. Let\xe2\x80\x99s aim high together and write our history of success in India. Be bold, not bored! Interested already? We would love to get to know you! Submit your application. We can\xe2\x80\x99t wait to see you at Ciklum.