Job Description

At Hike, were building the Rush Gaming Universe \xf0\x9f\x8e\xae \xf0\x9f\x93\xb2 \xf0\x9f\x92\xb0To know more, check outHike Code \xf0\x9f\x93\x9d (Our core cultural values)
The Hike Code is our cultural operating system. It is our set of values that guides us operationally on a day-to-day basis. We have 9 core values:

• Top Talent in Every Role \xe2\x86\x92 Both a quest for greatness & shared values are important to us \xf0\x9f\xa6\xb8\xe2\x80\x8d\xe2\x99\x82\xef\xb8\x8f
• Owner not a Renter \xe2\x86\x92 Proactive & radically responsible. Everyone is an owner \xf0\x9f\xa4\x9d
• Pro-Sports Team \xe2\x86\x92 Strength-based, results-driven with a "team-first" attitude \xe2\x9a\xbd\xef\xb8\x8f
• Customer Obsession \xe2\x86\x92 We exist to delight our customers \xf0\x9f\x98\x83
• Think Deeply & Exercise Good Judgement \xe2\x86\x92 Clear mind, obsession to simplify & data-informed \xf0\x9f\x99\x87\xe2\x80\x8d\xe2\x99\x80\xef\xb8\x8f
• Build & Make Magic \xe2\x86\x92 Courage to walk into the unknown and pioneer new fronts \xf0\x9f\x99\x80
• Be Insatiably Curious & Keep Improving \xe2\x86\x92 Curiosity to acquire new perspectives, quickly \xf0\x9f\x91\xa8\xe2\x80\x8d\xf0\x9f\x8f\xab
• Move Fast & Be Dynamic \xe2\x86\x92 Ruthless prioritization & move fast \xf0\x9f\x99\x8b\xe2\x80\x8d\xe2\x99\x82\xef\xb8\x8f
• Dream Big, Be Bold & Think Long Term \xe2\x86\x92 Courage to climb big mountains

Skills & Experience We're Looking For:

• Minimum of 7+ years of experience in account management, customer relations, or sales within the gaming or technology industry, with at least 3 years in a managerial capacity. | Top Talent in Every Role
• Proven leadership skills with experience in managing and mentoring teams to achieve high performance in both customer relations and sales. | Pro-Sports Team
• Exceptional verbal and written communication skills, with the ability to engage and build rapport with high-value customers and stakeholders. | Customer Obsession
• Strong problem-solving and decision-making abilities, with the capability to provide strategic solutions to complex issues. | Think Deeply & Exercise Good Judgement
• Advanced proficiency in using data and analytics to inform decision-making, optimize user engagement, and drive sales strategies. | Top Talent in Every Role
• A deep commitment to providing exceptional customer service, enhancing the user experience, and driving customer satisfaction. | Customer Obsession
• Ability to drive results in a fast-paced, dynamic environment and adapt to changing priorities and user needs. | Move Fast & Be Dynamic
• Collaborative mindset with the ability to work effectively with cross-functional teams and influence stakeholders at all levels. | Pro-Sports Team
• Proven track record in driving revenue growth through successful upselling and cross-selling strategies. | Dream Big, Be Bold & Think Long Term

You Will:

• Leadership \xe2\x86\x92 Lead, mentor, and develop a team of account managers and sales professionals to ensure they achieve their goals and deliver exceptional service and sales outcomes to high-value customers.
• Strategy \xe2\x86\x92 Foster and maintain trust among high-value players by setting the standard for reliability, transparency, and a deep understanding of their preferences and gaming habits.
• Strategy \xe2\x86\x92 Oversee the development of strong, long-lasting relationships with high-value customers, ensuring their needs and expectations are not only met but exceeded.
• Strategy \xe2\x86\x92 Identify and lead initiatives to motivate high-value customers to increase their engagement and activity on the platform through personalized strategies and incentives.
• Strategy \xe2\x86\x92 Develop and execute strategies to drive revenue growth through upselling and cross-selling of new games, premium features, and other offerings to high-value customers.
• Strategy \xe2\x86\x92 Oversee the promotion and upselling of new games and premium features to high-value customers, enhancing their gaming experience and increasing their lifetime value.
• Operations \xe2\x86\x92 Collaborate with product, marketing, and customer service teams to develop and implement strategies that drive user retention, growth, and sales, ensuring alignment with organizational goals.
• Operations \xe2\x86\x92 Ensure your team provides quick, real-time support and resolution for any issues or inquiries, driving a seamless and satisfying user experience.
• Operations \xe2\x86\x92 Establish and manage effective feedback channels to capture user insights, suggestions, and concerns, and drive continuous improvement through communication with internal teams.
• Operations \xe2\x86\x92 Utilize data and analytics to lead strategic decisions that enhance customer engagement, satisfaction, retention, and drive sales.

\xf0\x9f\x92\xb0 Benefits \xe2\x86\x92 We offer tremendous benefits & perks. Check out to know more.

Hike