Associate 1
Year Bengaluru, Karnataka, India
Job Description
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Job Summary
The Accounts Receivables Representative\xe2\x80\x99s primary goal is to resolve a client\'s delinquent balance. Provides support to clients by answering questions regarding their contractual agreements, licensing, and billing, and researching items listed on their accounts. Performs a wide variety of accounts receivable functions including billing, credit and/or collections, under direct supervision.Essential Duties & Responsibilities
- Contacts clients following established guidelines to recover delinquent balances
- Contacts clients to update billing information
- Responds to clients\xe2\x80\x99 inquiries or complaints regarding company products, contractual agreements, licensing, and billing via incoming telephone calls, written correspondence, or email, and uses various system work queues
- Reviews and research problems with respect to established policies, billing, procedures, contractual agreements, and licensing practices
- Follows up on manager requests, internal requests, and escalated issues
- Coordinates problem resolution with appropriate departments
- Experience using Microsoft AX and SalesForce.com is a plus
- Must have excellent verbal and written communication skills
Experience
Education
- Associates Degree or equivalent. Bachelor\xe2\x80\x99s degree preferred
Minimum Qualifications
- 3 to 5 years of Accounts Receivable or collections experience and Cash application or an equivalent combination of education, training and experience
Skills & Other Requirements
Skills/Knowledge
- Knowledge of Microsoft Office
- Strong oral and written communication skills
- Strong problem\xe2\x80\x90solving/analytical skills with an ability to work independently.
- Excellent computer skills required. Experience using Microsoft Dynamics AX and SalesForce.com helpful.
- Must be able to work well under pressure to meet deadlines
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Job Detail
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Job IdJD3263633
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear