Job Description

What success looks like in this role:

The ideal candidate will have hands-on experience in deploying software, managing updates, and ensuring compliance for end-user devices (Windows) using

Microsoft Intune

and related Microsoft Endpoint Management (MEM) tools. The role will involve troubleshooting infrastructure and client issues, managing device compliance, and optimizing deployment workflows to ensure efficiency and effectiveness.

Custom reporting

,

system upgrades

, and exploring

new features

within Intune are essential parts of the position.

Responsibilities and Accountabilities:

Experience

: Minimum 3-4 years of hands-on experience with

Intune

(or

Microsoft Endpoint Manager

) for Software Distribution, Patch Management, and Device Compliance.

Enterprise Support Processes

: Lead execution of enterprise support processes, including

Incident Management

,

Problem Management

,

Change Management

,

Service Request Management

,

Asset & Configuration Management

. 3-4 years' experience in engineering, building, and supporting a large, heterogeneous, multi-platform (Windows, mobile) environment.

Software Deployment & Update Management

: In-depth experience in

cloud-based software deployment

, managing updates, and configuring patch rollout policies using

Intune

and

Endpoint Configuration Profiles

.

Deployment Troubleshooting & Incident Resolution

: Lead the resolution of deployment failures, ensuring timely and successful software rollouts across devices. Proactively investigate deployment-related incidents and provide effective solutions.

Infrastructure Knowledge

: Experience in

client-side troubleshooting

of Intune-managed devices, including issues related to device enrollment, compliance policies, application deployment, and security updates.

Intune Concepts

: Strong knowledge of

Microsoft Intune

configuration and architecture, including: + Device Enrollment (Azure AD Join, Autopilot)
+ Compliance Policies and Configuration Profiles
+ Software Deployment via Intune (Windows, iOS, Android)
+ Security Updates and Patch Management via Intune

Integration Experience

: Hands-on experience in integrating

Autopilot

,

Azure Active Directory

, and

Intune

for

end-to-end device lifecycle management

. Familiarity with integrating

PowerShell

scripts and

graph API

for advanced deployments and automation.

System & Platform Expertise

: Knowledge of configuring and managing software and security patches on various platforms (Windows 10/11).

Scripting and Automation

: Proficiency in

PowerShell scripting

for automating repetitive tasks, troubleshooting, and integrating custom solutions with Intune. Experience using tools like

Azure CLI

or

Microsoft Graph API

is a plus.

Reporting and Metrics

: Create custom

Intune reports

for device compliance, software deployment status, patching status, and asset management. Maintain and optimize reporting for license validation, software usage, and deployment schedules.

Service Improvement

: Ability to assess and improve existing workflows and

Service Improvements

related to device management, patch management, and software distribution using

Intune

. Regularly evaluate the latest features and improvements in

Microsoft Intune

and

Endpoint Manager

.
#LI-UG1

You will be successful in this role if you have:

BA/BS degree and 3-4 years' relevant experience OR equivalent combination of education and experience


Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.


This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here .