Job Description

Summary The Associate Director, Integrated Service Management, will play a crucial role in driving and enhancing IT sustainability and integrated service management objectives across DDIT functions, this position is responsible for developing and implementing strategies that align IT operations with the organization's goals.Major AccountabilitiesSustainability Strategy Development: Develop and implement comprehensive sustainability strategies that align with the organization's goals, including waste reduction, energy efficiency, and sustainable sourcing.Cross-Functional Leadership: Lead cross-functional teams to integrate sustainability practices into IT operations, product development, and supply chain processes.Sustainability Reporting: Oversee sustainability reporting and disclosure, ensuring compliance with relevant standards and regulations. Develop and maintain sustainability metrics and KPIs to track progress and identify areas for improvement.Stakeholder Engagement: Engage with internal and external stakeholders to promote sustainability initiatives and build partnerships that support the organization's sustainability goals.Innovation and Continuous Improvement: Identify and implement innovative solutions to enhance the sustainability of IT operations. Drive continuous improvement initiatives to reduce the environmental impact of IT services.Risk Management: Assess and manage sustainability-related risks within the IT department, ensuring that potential environmental impacts are identified and mitigated.Training and Awareness: Develop and deliver training programs to raise awareness of sustainability issues and best practices among IT staff and other stakeholders.Education:
(minimum/desirable)Bachelors Computer ScienceITIL CertifiedSix Sigma CertifiedService Now AdministratorLanguages:EnglishExperience:Overall relevant work experience of 10-12 years:8 plus years of work in process excellenceExperience in pharmaceutical, device or healthcare industries, Digital / IT transformations an added advantageLeadership experience, experience in leading via influence to build effective working relationships across functions.Demonstrated ability to understand situations, interdependencies and challenges in a holistic way and plan and execute strategically.Excellent written and verbal communication skills. Ability to communicate effectively with personnel at all levels of the organization and to inspire confidence and support for compliance initiatives.Ability to oversee business and technology remediation projects and lead them to successful completion in an organized, efficient, and effective manner.The position requires a professional image/demeanor, as well as an extremely collaborative working attitude.Knowledge and Awareness of Novartis IT landscape will be a plus.Skills & KnowledgeKnowledge and experience in Service NowKnowledge of Organizational transformationsTech-savvy with an understanding of emerging sustainability technologies.Ability to work under pressure and maintain positivity.Strong prioritization and focus on immediate business and customer needs.Excellent leadership and interpersonal skills within a global matrix organization.Strong customer-facing and relationship management skills.Excellent understanding of business requirements in the domain.IT Incident & Problem ManagementIT Change Implementation Planning & ManagementProcess mapping and Mining experienceStrong analytical skills (qualitative and quantitative aspectsCompetencies (based on Novartis Personal Effectiveness Competencies)Applied Business InsightsBeing resilientBreakthrough AnalysisBusiness MindsetContinuous LearningInterpersonal SavvyJoint Value CreationManaging ChangeOperational ExcellenceStakeholder EngagementWhy Novartis: Our purpose is to reimagine medicine to improve and extend peoples lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-cultureYoull receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewardsCommitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams\' representative of the patients and communities we serve.Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:Skills Desired Budget Management, Communication Skills, Incident Management, IT Governance, IT Service Management, Performance Management, Problem Solving Skills, Quality Assurance, Stakeholder Management

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