Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Workplace ManagerWork DynamicsWhat's this job involvesThe Workplace Manager is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience at the site where he/she is based.Provide and manage a comprehensive and consistent range of services at the site with a focus on continuous improvement, operational excellence, safety, and compliance. Create an interesting and impactful client engagement strategy. Build a community of ambassadors and workplace support team to deliver timely and consistent Workplace experience soft services & workplace operations technical services. Develop client support and feedback initiatives and lead regular meetings with stakeholders to enhance relationships.JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLLs The Future of Work methodology.Transforming to the Workplace Team of the futureo Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floorso Adopt the accounts new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applicationso Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agileFacilities Operationso Manage & oversee site services (Soft & Hard) as part of the scope deliveredo Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.o Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.o Review operational SOPs & propose / make changes as part f continuous improvemento Manage minor projects / Churn in the officeo Able to liaise with any local / government agencies as part of operationso Able to liaise with Landlord on lease management and contractual services deliveredHuman Experienceo Deliver the accounts Human Experience Roadmap at the site and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the siteo Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and prideo Ensure the accounts HX program initiatives are measurable and tangible to the workplaceo Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&IClient Engagemento Create a fun and impactful client engagement strategyo Engage with all guests, employees, and key stakeholderso Imbed in the FM team a culture of empowerment, engagement, and fulfilmento Work with relevant parties on space management through data analyticso Develop client support/feedback initiatives e.g. FAQo Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely serviceso Ensure effective communications and reporting to clients on operation matters and Workplace Experienceo Evaluate service response time and analyse occupants service request trends and suggestionso Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end userCommunicationo Lead the development and implementation of all internal communication strategies in collaboration with clients leadership with a focus on improving culture and employee engagement.o Liaise with JLL team and client on soft service deliveryo Share regular event and celebrations content through clients internal monitors, blog posts, newsletters, and other communication channels.o Create, manage JLL profile within the client accounto Adopt innovative communication strategieso Champion monthly meetings with stakeholders to enhance relationshipsTeam Managemento Team player, motivational leader, work across business unit to establish a collaborative environment.o Identify area of development for his /her staffo Drive the site team to meet all key performance indicators as set out in the Account plan & SLA.o Actively encourage an environment that drive teamwork, co-operation & performance excellenceo Act as manager and a coach for the team ensuring high staff morale, trust, and work ethicso Ensure the team is well trained on all facilities policies, procedures, and systemsReportingo Ensure the monthly performance report is generated to meet SLA standards.o Review monthly financial reports including the preparation of accruals and variance analysisLocation:On-site -Hyderabad, TSIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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