Job Description

Assistant Workplace Manager

Work Dynamics

What this job involves

The Assistant Workplace Manager is responsible for supporting the site team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience at the site where he/she is based.

Support the delivery of a comprehensive and consistent range of services at the site with a focus on continuous improvement, operational excellence, safety, and compliance. Assist in creating an interesting and impactful client engagement strategy. Build a community of ambassadors and workplace support team to deliver timely and consistent Workplace experience soft services & workplace operations technical services. Help to develop client support and feedback initiatives and lead regular meetings with stakeholders to enhance relationships.

JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL\xe2\x80\x99s \xe2\x80\x9cThe Future of Work\xe2\x80\x9d methodology.

Transforming to the Workplace Team of the future

• Support the introduction of technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors
• Adopt the account\xe2\x80\x99s new and innovative methods that can support the digitalization of the workplace through automation, sensors, touchless technology, and new applications
• Support the development of an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile

Facilities Operations

• Manage & oversee site services (Soft & Hard) as part of the scope delivered where required
• Ensure the implementation of a Preventive and Planned Maintenance Programme to minimize maintenance, repair, and replacement costs together with minimizing the risk of equipment failure
• Ensure all technology platforms are working as per the intent purpose and analytics are carried on a timely manner to ensure proactive response
• Review operational SOP\xe2\x80\x99s & propose / make changes as part of continuous improvement
• Manage minor projects / churn in the office

Human Experience

• Ensure the delivery of the account\xe2\x80\x99s Human Experience Roadmap at the site and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the site
• Support the delivery of programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
• Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalization of the workplace, sustainability and D&I

Client Engagement

• Create a fun and impactful client engagement strategy

• Engage with all guests, employees, and key stakeholders
• Imbed in the FM team a culture of empowerment, engagement, and fulfilment
• Work with relevant parties on space management through data analytics
• Develop client support/feedback initiatives e.g. FAQ
• Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services
• Ensure effective communications and reporting to clients on operation matters and Workplace Experience
• Evaluate service response time and analyse occupants\xe2\x80\x99 service request trends and suggestions
• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication

• Implement the account\xe2\x80\x99s internal communication strategies in collaboration with account and client\xe2\x80\x99s leadership with a focus on improving culture and employee engagement.
• Liaise with JLL team and client on soft service delivery
• Share regular event and celebrations content through client\xe2\x80\x99s internal monitors, blog posts, newsletters, and other communication channels.
• Create, manage JLL profile within the client account
• Adopt innovative communication strategies
• Champion monthly meetings with stakeholders to enhance relationships

Team Management

• Team player, motivational leader, work across business unit to establish a collaborative environment.
• Identify area of development for his /her staff
• Drive the site team to meet all key performance indicators as set out in the Account plan & SLA.
• Actively encourage an environment that drive teamwork, co-operation & performance excellence
• Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
• Ensure the team is well trained on all facilities policies, procedures, and systems

Reporting

• Ensure the monthly performance report is generated to meet SLA standards.
• Review monthly financial reports including the preparation of accruals and variance analysis

Sound like you? To apply, you need to be:

• A Bachelors in related field and work experience of five to eight (5-8) years, five (5) of which should be related to all aspects of workplace (FM) delivery at account level.
• Excellent time management and communication skills.
• Sales skills and ability to build productive business relationships
• Ability to manage multiple projects independently
• Comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory
• One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.
• MS Office proficiency
• Task Skills
• Hospitality management
• Project management
• Planning and organizing
• Customer relationship management
• Personal Skills
• Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
• Confident, friendly & engaging
• Strong drive and persistence to achieve results
• Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site \xe2\x80\x93Bengaluru, KA

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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