Job Description

POSITION SUMMARY:

Dedicated Restaurant Assistant Waiter / Waitress committed to supporting the waitstaff in providing exceptional service. Responsible for preparing the dining area, assisting with customer interactions, and ensuring a clean and organized environment. A proactive team player with a focus on contributing to a positive dining experience for guests.

DUTIES AND RESPONSIBILITIES:

1. Always greet and welcome guests promptly in a warm and friendly manner.

2. Always thank and give fond farewell to guests conveying anticipation for their next visit.

3. Assist guest with table reservation.

4. Assist guest while seating.

5. Ensure guest are serviced within specified time.

6. Has a good knowledge of menu and presentation standards.

7. Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

8. Able to answer any questions regarding menu and assist with menu selections.

9. Able to anticipate any unexpected guest need and reacts promptly and tactfully.

10. Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.

11. Serve food courses and beverages to guests.

12. Set tables according to type of event and service standards.

13. Record transaction / orders in Point of Sales systems at the time of order.

14. Communicate with the kitchen regarding any menu questions, the length of wait and product availability.

15. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

16. Check with guests to ensure satisfaction with each food course and beverages.

17. Responsible for clearing, collecting and returning food and beverage items to proper area.

18. Maintain cleanliness of work areas, crockery cutlery,glass, etc. throughout the shift.

19. Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.

20. Present accurate final bill to guest and process payment.

21. Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.

22. Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.

23 Ensures that the SOP's are consistently implemented.

24. Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.

25. Clear and reset tables promptly for the next guests.

Handle basic tasks such as refilling water glasses and providing condiments.

Qualification:

Diploma in HM or a relevant degree.

Familiar with POS, MS Office and basic computer proficiency.

Good command in both spoken and written English.

Excellent guest service skill.

Good knowledge of food and beverage service.

Experience:

Previous experience in similar Job role.

2 - 3 years of work experience in Food & Beverage

Job Type: Full-time

Pay: ?14,000.00 - ?16,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift
• Evening shift

Experience:

• total work: 2 years (Preferred)

Work Location: In person