Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Assistant Vice President, Retail Procurement!Genpact is looking to fill the role of Service Delivery Leader for a Retail Client in the Procurement domain. Its a key delivery leadership role which includes setting up of best-in-class service delivery (activities includes eSourcing, transactional procurement, and Data (category) Analytics), deliver transformation roadmap, consistent delivery across Genpact delivery centers and customer satisfaction. This position provides leadership and management to Genpact staff aligned to the client's delivery operations and actively contributes to overall operational targets as well as daily business decisions. The successful candidate will be responsible for customer relationship, people leadership, continuous improvements & transformation, quality management, workforce planning, people upskilling, HR metrics and financial metrics.ResponsibilitiesTransition the in-scope activities from Clients existing shared services/markets to Genpact delivery centersCreate seamless delivery & governance framework for Delivery Teams to consistently deliver on client expectations (contractual & beyond)Collaborate with clients senior stakeholders and Genpact service lines to develop transformation roadmaps and deliverContinuously monitor account level financial metrics and make efforts to exceed the financial targets (all financial metrics are measured quarterly)Deliver Genpacts digitalization strategy through leveraging the latest disruptive technologies such as GenAI (Generative AI), Robotics Process Automation (RPA), Analytics, Partnership ecosystem as well as new-age technological enhancements within the in-scope domains to enhance operational delivery and customer experienceContinuous monitoring of operational (contractual & non-contractual) deliverables; Highlight focus areas or Help Required to Stakeholder and Genpact leadership time to time.Implement appropriate mechanisms to measure and analyze teams performance against the set targets (contractual & beyond) and discuss & develop improvement plans where required.Be an escalation point for any delivery related or people related issues from clients or internal teams. Handle escalations confidently, proactively identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminatedHave a thorough understanding of contractual commitments and financial commitments for the account; raise proactive flags when there is a deviationMaintain & grow customer relations focus on improving NPS/Customer Satisfaction score. Take personal ownership for action plans.Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescalesWork with clients retained organization to assist with communication of key process changes to drive program adoption within client teamsWork with the client retained & Genpact delivery teams to identify transformation and productivity opportunities (contractual & beyond) along with Genpacts Lean Digital/Transformation Team and build a time-bound transformation roadmap for execution.Ensure delivery of all contractual SLAs like savings targets, timely deliveries, quality assurance, timely FTE productivity release etc. as applicable.Proactively engage with internal Genpact teams to upskill team members time to time, retention of knowledge & expertise, appropriate technology interventions to reduce manual efforts and people dependencies across Procurement processesQualifications we seek in you!Minimum Qualifications / SkillsBachelors/master's degree from a reputed UniversitySubject matter expert in sourcing & procurement operations including Analytics the ability to coach & mentor team members across all delivery centersRelevant years for BPO experience in Procurement and MDM spaceExperience of running medium to large teams (~200 FTEs) in shared service model, preferably 3rd party set up.Demonstrate working knowledge of the six sigma and technology driven improvements/transformationCommercial savviness demonstrated by building solutions that work for both Client and Genpact, ability to innovate commercial models to protect Genpacts interest and clients business objectivesGood understanding of financial levers impacting P&L which needs to be continuously monitored to assess the financial health of the accountComfortable to lead teams spread across multiple global locationsInfluencing skills, creative thinking, innovative mindsetEffective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situationsPreferred Qualifications/SkillsProfessional certification in Procurement is desirableWorking knowledge of one of the popular ERPs (e.g. Coupa, Ariba, SAP etc.) is an advantageGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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