Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Assistant Vice President Order to Cash!!In this role, the incumbent will be expected to work on strict deadlines in a business environment. This role may require travelling to onshore sites for Knowledge Transfer or business meetings. The incumbent should have extensive knowledge and understanding of entire OTC process with expertise in managing a team of OTC analysts. We need someone with strong operational knowledge & proven track record of running high performing teams in OTCResponsibilitiesManage and own the end-to-end OTC process without supervision.Maintain strong customer relations & business acumenResponsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, claims, and collectionsAwareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for processMaintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervisionShould be able to speak to the US based clients to discuss the input and resolve any queries for disputesLeverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business needConsult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insightsActively manage the business continuity plans for the processAbility to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasksContinuous coaching and developing Managers & Assistant Managers: hire, assess, and document performanceSupport team priorities and initiatives and effectively manage workloadTeam management & negotiation skills. Must have a Problem-solving attitudeLookout for automation opportunities to bring efficiencyPartner with Human Resources to handle client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retentionConfirm that proper escalation procedures are followed according to established business practicesShould be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadershipUnderstanding and Reporting of Service Level Agreement. Deliver the required data for audit purposesExposure to Six Sigma training preferred, drive team to continuously improve in key operational metrics, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementationParticipate in governance meetings at country / region level; Closely work with the team and ensure right collaboration between team members to meet deliverablesMaking the accounting process controls established through the internal policiesDaily Quality Check for the matching which team has matched.Updating FLM Cockpit dailyQualifications we seek in you!Minimum Qualifications / SkillsB. Com Graduate or equivalent experience. Should be Analytically & Academically soundMust have prior working and supervision experience in OTC domainExcellent Leadership skills. Demonstrated experience in resource management, team performance management, recruitment and trainingExcellent knowledge of MS Office and Excellent communication & presentation skills mandatoryExperience in creating, implementing & driving Structured Action PlansPreferred Qualifications/ SkillsL3 Manager experience preferredExposure to Six Sigma training preferredCandidates with valid US Visa preferredExperience with international process transition would be added advantageGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact