Job Description

Job Title


Assistant Vice President - Operations Summary

• Achieve timely and efficient delivery of Facility and Property Management services to Client in multiple locations.
• Support business needs as per the Scope of Works (SOW) and Operations will be the Single Point of Contact (SPOC) for IFM services to


client for respective sites

• Client relationship, Service partners management, Team management, and coordination with the C&W site team




DUTIES AND RESPONSIBILITIES

• To deliver quality, prompt and courteous Management services in support of customers' business needs in a safe working environment.
• Drives comprehensive plans on facilities operations, Establishing and ensuring the service standards.
• Establish Operational procedures and roll out the same for site leads. Ensure smooth operations of all Mechanical, Electrical, Plumbing installations, and civil works about the facility. Highlight any issues/challenges to the Client and take support for necessary remedial actions.
• Management of Housekeeping services, Pest Control, Indoor plants, Security services, food vendors, AMCs, M & E vendors,


and other 3rd party vendors engaged through the client.

• Coordinate with vendors/clients and ensure smooth operations, regular reviews with the vendors and clients.
• Supervision large teams consisting of members at different levels and functions, and coordinate training for FM staff.
• Controlling costs wherever possible, scrutiny of expenses, budget vs actual tracking, bills process, etc.
• Regularly communicate with staff at all levels in all departments and ensure facility requests are addressed on time.
• Coordination of Internal and External audits related to Facilities, ensuring proper compliance.
• Coordination for employee engagement activities etc, to enhance employee experience.
• Regular inspection/walkthrough of the facility for ensuring all the observations are addressed and take corrective actions accordingly.
• Apply and follow the contractual obligations, policies, and procedures.
• Energy Consumption tracking, optimization initiatives implementation.
• Preparing Monthly / Quarterly management reports and submitting them to the Client.
• Prepare and implement SOPs, procedures at the site for all activities.
• On-time Invoicing & vendor payments tracker, NDC to be collected from all vendors.
• Timely management reporting with respective stakeholders and city lead.
• Ensure to implement best practices/innovations constantly.


KEY COMPETENCIES

1. Communication Proficiency (oral and written)

2. Technical Proficiency

3. Problem Solving/Analysis

4. Leadership

5. Teamwork Orientation

6. Relationship Management

7. Financial Management



IMPORTANT QUALIFICAITON

• Degree (BE / B. Tech) in Electrical Engineering