Job Description

:Key Accountabilities:

• Drive Business Process Excellence and Transformation Projects for Healthcare Business

Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience. * Analyze business processes and assist in identifying problems and mitigating plans for quality improvement.

• Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients.
• Embrace change and drive training on Six-Sigma to help develop Quality DNA within the vertical
• Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience.
• Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements.
• Facilitate the sharing of best practices from within and outside the organization and implement them
• Planning and managing budget and resource allocation for the assigned vertical

Job Responsibilities:

• Drive Six-Sigma and Lean projects
• Drive Quality Management System within the organization
• Drive Quality Net Savings in the organization
• Drive VOC actionable across the team and maintain / improve scores
• Drive inputs from VOC for improvements
• Contribute and present in client/customer reviews/meetings
• Adhere to compliance to quality standards

Personal Attributes:

• High Initiative and Enthusiasm to drive improvements and quality culture
• Effective communication skills (Written & Verbal) - should be able to communicate with various levels in the organization at the same time
• Prioritizing and Organizing Skills
• Attention to details
• Ability to accelerate change
• Ability to work with a team
• Analytical and problem-solving skills
• Leadership Skills to lead a team
• Exposure to quality and understanding of quality resources & their requirements
• Hands-on with Minitab, Excel, PPT, other MS office tools, other presentation & project management tools
• Analytical and Logical Thinking
• Reporting and Coordination Skills

EXL Service