Job Description

:Job Purpose: The Assistant Vice President (AVP) for P&C INSURANCE Operations will be responsible for overseeing the daily operations and management of the P&C INSURANCE teams. The AVP will work closely with other departments to ensure that all aspects of P&C INSURANCE operations are effectively managed and delivered.Key Responsibilities:

• Oversee the day-to-day operations of the P&C INSURANCE team, including transaction processing, customer service, and quality control

Ensure that all processing is completed in a timely and accurate manner, with a focus on meeting or exceeding service level agreementsDevelop and implement operational policies and procedures to improve efficiency and streamline processesWork closely with the team and leadership of P&C INSURANCE Operations to develop and implement strategic plans to achieve departmental goals and objectivesMonitor and analyze operational metrics to identify areas for improvement and to make data-driven decisionsManage and develop a team of operations professionals, including setting goals, providing feedback, and conducting performance evaluationsBuild and maintain relationships with internal stakeholders, including product, marketing, and sales teams, to ensure that operational needs are metLiaise with external partners, including vendors, regulators, and auditors, to ensure compliance with regulatory requirements and company policiesQualifications:Bachelor's degree with a minimum 15 years education 10+2+3/4Minimum of 10-12 years of experience in operations, with a focus on P&C INSURANCE or similar productsStrong leadership skills, with experience managing teams of professionalsExcellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholdersDemonstrated ability to analyze and interpret data to drive business decisionsStrong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneouslyKnowledge of P&C INSURANCE products and regulations, as well as experience working with P&C INSURANCE platforms and systemsExperience with process improvement methodologies, such as Lean or Six Sigma, is a plusWe hope that this job description provides you with a good starting point for creating a job description that suits your specific needs.Key accountabilities and responsibilities:

• Delivery management
• Driving Transformation and Innovation
• Client satisfaction and relationship
• Contract & Process Compliance
• Identify opportunities for Organic growth, support account expansion
• Partner with client to plan and execute strategic initiatives.
• Acts as a single point of contact for the client organization in addressing and resolving all issues arising from delivery-related activities.
• Understands what it takes to manage a business and uses the insights to gain better understanding of a clients need and to position the right offerings to bring value to the client.
• Ensure implementation of best practices in the areas of People, Process, Technology and Controls
• Ensure and manage process performance and service levels.
• Working closely with the Practice teams to deliver all Transformation projects.
• Work with team to arrive at new opportunities for better efficiency to the client.
• Manage performance and talent pipeline within the team to meet business needs.
• Support RFPs, client presentations etc. as P&C INSURANCE domain expert for new pursuits

Technical Skill :

• 14-16 years of proven experience in BPO in a global complex environment/experience vary depending on the qualification
• Should have led large client delivery/portfolio delivery in the P&C INSURANCE space 150 -200 FTEs
• Subject matter expert in the P&C INSURANCE domain - with expertise in endorsement, UW, Premium Accounting, Bookroll with a good level of understanding on Personal and Commercial lines products
• Understanding of US Insurance market
• Should have good exposure of latest tools and technologies P&C INSURANCE
• Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA), Alteryx etc.
• Leadership skills in a multicultural environment managing Global/Regional Delivery
• Ability to influence senior business stakeholders at the client end
• Strong relationship building, communication, and influencing skills.
• Ability to bring innovation to challenges and to overcome problems and obstacles and produce desired outcomes with limited direction -

• Strong commercial awareness and project management ability
• Experience in change management.
• Transformation mindset

• Need to work very closely with very senior stakeholders and perform activities associated with the operational plan, budgeting, forecasting and MIS reporting activities. This will also involve high degree of on-going analytical support and ad hoc reporting.
• Analyze expense lines including Headcount Reporting, Compensation Grid, Controllable and Non-Controllable cost and partner closely with the business operations and business finance to understand variances to budget
• Should have good understanding of accounting concepts like - Accruals, Reclasses and Cost Transfers
• Preparation of various Reports to support the management needs and ensuring timely adherence to deadlines
• Preparation of monthly management packs, review decks and getting into discussion with Onshore stakeholder as necessary
• Maintain day to day operations, administration and communication to Client and leadership
• Initiate meetings with various stakeholders to communicate the process deliveries and Issue resolution
• Have experience of working on forecasting
• Develop and maintain relationships with external system owners and vendors
• Continuous process improvement
• Manage day-to-day operations, administration and communication with internal stakeholders and client
• Encourages best practice sharing and collaboration to optimize team processes and constantly keeps the business and client / internal customer at the forefront
• Shows openness to feedback and willingness to change.
• To create systems and checks for internal compliance policies and guidelines and ensures maintenance of clear and precise records per the requirements.
• Review compliance adherence on a regular basis.

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