Job Description

About Max Life Insurance:Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built itsoperations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.For more information, please visit the Company's website atWe Stand for:CaringA compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.CollaborationA boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization's ask. A leader who addresses challenges with a solution oriented approach to create win-win partnerships within & outside teams through inspired cooperation and teamwork.Customer ObessionA leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.Growth MindsetAn ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.People LeadershipA people's leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes."Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity."PositionZHR - North (Axis Partnership)Reporting ToCVP & Head HR - Axis PartnershipDepartmentHRFunctionDistribution HRLocationGurgaonBand3About Max Life Insurance:\'\'Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group, which is amongst the leading insurers in the world. Max Life Insurance offers comprehensive long term savings, protection and retirement solutions through its high quality agency distribution and multi-channel distribution partners. A financially stable company with a strong track record over the last 20 years, Max Life Insurance offers superior investment expertise. Max Life Insurance has the vision \'To be the most admired life insurance company by securing the financial future of our customers\'. The company has a strong customer-centric approach focused on advice-based sales and quality service delivered through its superior human capital.We Stand for:Job Summary:Reporting to the Channel Head HR, the incumbent would be spearheading the HR agenda for the North zone for the channel. S/he would be resppnsible to liaise with the Senior Leaders within and outside the channel in creation and implementation of all people initiatives. The incumbent will work directly with the multiple senior level people in the sales leadership team and drive and own the HR agenda consistent with the best practices being followed at HR in Max Life. S/he will be responsible for attracting, engaging and retaining a team of competent employees, creating a high performance and positive work cultureThe role includes independent management of 4-5 full time high potential resources to deliver on the following:

• Manpower planning and module management Lead Attrition control and retention enhancement measures
• Creation and roll out of effective employee engagement programs, in line with central HR Strategy
• Be the torchbearer for culture & values in the channel
• Lead Talent Management initiatives for the channel
• Provide specialist coaching, support & influence that enables key Business deliverables.

CaringA compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.CollaborationA boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization's ask. A leader who addresses challenges with a solution oriented approach to create win-win partnerships within & outside teams through inspired cooperation and teamwork.Customer ObessionA leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in classcustomer experience.Growth MindsetAn ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actionsto manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.People LeadershipA people's leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes.KEY RESPONSIBILITIESHR Stragegy for the Zone

• Conceptualize and deploy HR strategy for the Patch to support patch Business Plans
• Develop and deploy an effective Manpower Plan
• Ensure quality of hire
• Ensure key Talent Retention
• Conceptualize and deploy Employee Engagement Initiatives.
• Be the thought leader and HRBP to client leaders on strategic as well as operational people matters

Business Partnering with field Business Leaders

• Participate at the channel level strategy forums for integration of business & support
• Lead the change management agenda
• Positively influence the business lead to ensure that he is aligned to the people agenda and also ensure people strategy dovetails with the business strategy
• Coaching and Performance Enablement

Talent Management and Development for the channel

• Operationalize OTR(Organization Talent Review) for the channel.
• Create and execute the succession plan for key roles
• Engage and develop Best bets
• Effective execution of MDR (Management Development Review) framework
• Enable training and development of all employees (TNA, delivery and feedback)
• Promote internal mobility
• Promote gender diversity

Build Organization Culture and Reinforce Values

• Institutionalize Organizational Values in employees and processes
• Embed effective implementation of Rewards framework, including customer centricity
• Leverage Employee Engagement (IBM Kenexa) outcomes to build organization culture
• Ensure unbiased and complete investigation procedures, and compliance with the policy and process, and closure of issues reported

Performance & Compensation Management

• Oversee implementation of annual performance appraisal process in order to ensure timely completion of performance management cycle.
• Drive moderation of ratings for the assigned patch and assist the business heads in making promotion decisions

Measures of Success

• Feedback from stakeholders/ internal customers
• Effectiveness of HR strategy Effective and timely deployment of HR processes and measures
• Recruitment Turnaround time, Quality of Hire in key roles, Feedback on new hire performance
• Effectiveness of Talent Strategy; Regretted Attrition, Attrition of identified talent
• Number of Training Interventions vs. plan
• Employee Productivity and per capita Cost

Key competencies/skills required

• Strategic Planning & Result Orientation
• People Management
• Customer Centricity
• Problem Solving & Decision Making
• Impact with Influence
• Role Modelling Core Values
• Strong Business Acumen

Key Relationships (Internal /External) Internal-Sales leadership

• Other Channel HR teams
• Regional HR teams
• HR Operations
• Corporate HR
• BPMA team

-Legal & Compliance Team-Internal Audit teamExternal

• Vendors

• Support business in decision making (Fitment) & allocation of compensation quantum for assigned patch. Effectively use JE (Job Evaluation) and Market benchmarks
• Deploy and monitor effectiveness of Performance review process and compensation

Employee Relations and Communication

• Institutionalize employee relation forums that provide opportunity to employees to connect and bond with management and peers
• Enable productive organizational climate
• Enable openness and two-way communication between employees and management through communication forums such as town halls, skip level meetings, focused group discussions
• Enable employee engagement by executing action plan emerging from employee surveys
• Handle grievances
• Provide coaching &counseling to build a motivated team; and ensure smooth & cordial relations

Max Life Insurance