Job Description

:

Required:

• Graduate degree. Preference: Computer Science or Electronics
• 8+ years of relevant technology experience
• Unix & SQL
• Scripting languages such as Unix Shell scripting, Perl scripting etc.,
• Investment banking experience is an added advantage

• Monitoring Tools: Exposure to Geneos ITRS, Splunk and App Dynamics
• Resilience - must be resilient and confident working in a high-pressure Front Office trading environment

Required business expertise would include:

• Product knowledge - Rates and FX. Request for Quote flows, Government Bonds, Agency and Supranational Bonds, Interest Rates Futures, Interest Rates Swaps, Inflation-linked Bonds
• End-to-end knowledge of different trade-lifecycles (e.g. a client negotiation, order placed on interdealer market)

Preferred:

• Python

• Tableau
• Splunk / AppDynamics

What you can expect

The APAC Emerging Markets team is responsible for providing client-facing and server-side support to Emerging Markets applications used by FICC Emerging Markets line of business in the region. We are looking for a team member to join the current Front Office Support team in Mumbai, India. The MAPS Support Member works in close collaboration with the Infrastructure Support, Application Developers, Offshore Core support resources and Application Managers. This is a high-profile role working in an ever-changing environment and demands an individual with flexibility, acumen, and the ability to assimilate lots of information quickly, with focus on Incident and Problem Management. This is a critical role requiring a highly motivated and dedicated staff who can provide procedural and technical support within the Support team to FICC Emerging Markets business. The role provides an opportunity within a Desk facing team to gain a strong understanding of several business products and technology areas. The depth and breadth of the support offered by this team makes it an excellent environment in which to learn or to train others. The successful candidate has the chance to enhance capabilities of the MAPS support team and provide a leading example within the team and take delivery to the Business to the next level. As a Support Team member, the candidate will have the responsibility of making sure that all calls are logged, updated and followed up to resolution in a timely manner. Monitoring and Technical document updates would also be considered part of BAU for this role, thus ensuring consistency across the applications and business lines supported.

What you will do

• Part of the 2nd level e-Trading Support Team for end business users in EM India
• Providing high class Support to end-users for all issues
• Ownership and delivery of on-boarding support of or processes into the MAPS organization
• Build and maintain strong partnerships with business stakeholders, application development teams and infrastructure contacts
• Monitoring of critical trading system environments
• Troubleshooting system issues in a high demand environment
• Proactive identification and resolution of problem hotspots
• Identification of stability issues and owning/driving improvements
• Tracking of support effort to enable effective issue hotspot reporting
• Release implementation and enforcement of change management policy
• Incident Management and Problem Management
• Productivity Improvement - Identifying opportunities to simplify and improve processes

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region's leading financial services companies.